Product Health Specialist - Hydraulic Mining Shovels

WesTrac Cat; Gowrie; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Parental Leave & Secondary Carers

Novated Leasing

Health Insurance & EAP

Discounts & Retail Privileges

Job summary

WesTrac Cat in Mt Thorley, NSW is seeking a Product Health Specialist to join our team on a full-time, Monday–Friday roster. Based at the Mt Thorley Branch, you will provide technical expertise to support fleet performance and reliability for Hydraulic Mining Shovels and Large Wheel Loaders.

Reporting to the Product Health Manager, you will analyse condition monitoring data, lead improvement projects, and work with Caterpillar technical teams and site personnel to maximise equipment performance

Qualifications

• Trade qualification with CAT dealer experience desirable.
• Strong customer service skills and ability to engage stakeholders.
• Excellent communication, analytical and problem‑solving abilities.
• Knowledge and experience with Mining Equipment Management principles.
• Intermediate computer literacy – MS Office, email and mobile devices.

Responsibilities

• Provide expert technical advice to support reliability and performance of equipment.
• Analyse condition monitoring data, oil samples, inspections and repair history to identify improvements.
• Lead investigation and resolution of complex equipment issues with manufacturers and customers.
• Develop lifecycle strategies to improve fleet performance and reduce maintenance costs.
• Coordinate projects across multiple stakeholders for successful outcomes.
• Drive continuous improvement initiatives to enhance equipment reliability and customer value.

Skills

Mechanical trade

CAT diagnostic tools

Customer service

Communication skills

Analytical skills

Problem solving

Tools

CAT Diagnostic Tools

CAT Information Systems

MS Office

Mobile devices

Job description

Location: Mt Thorley, NSW, AU, 2330

About The Opportunity

Join our team in Mt Thorley as a Product Health Specialist! Based at our Mt Thorley Branch, this role offers a full-time Monday-Friday roster, including a fully maintained benefit vehicle.

Reporting to the Product Health Manager, you'll specialise in Hydraulic Mining Shovels and Large Wheel Loaders, providing technical expertise to support fleet performance and reliability. Working closely with internal stakeholders, Caterpillar technical teams, Site Performance Specialists, and frontline teams, you'll build strong relationships, provide guidance on technical issues, and leverage Condition Monitoring tools to proactively identify and resolve equipment concerns.

You'll play a key role in developing and implementing fleet performance improvement initiatives that reduce customers' Total Cost of Ownership. This includes taking ownership of complex technical issue resolution, leading Continuous Improvement projects, and developing Component and Machine Life Cycle Cost strategies to maximise equipment performance, availability, and value.

Key Responsibilities

• Provide expert technical advice and guidance to support equipment reliability, performance, and issue resolution
• Analyse condition monitoring data, oil sample results, machine inspections, operating conditions, and repair history to identify improvement opportunities and optimise equipment performance
• Lead the investigation and resolution of complex equipment and product issues, working closely with manufacturers, technical specialists, and customers to deliver timely outcomes
• Develop and implement component and machine lifecycle strategies that improve fleet performance, reduce maintenance costs, and lower customers' total cost of ownership
• Support the introduction of new products and technologies, while coordinating complex projects across multiple stakeholders to achieve successful operational outcomes
• Drive continuous improvement initiatives that enhance equipment reliability, performance, and customer value through collaboration with key stakeholders

Skills And Experience

• Mechanical Trade / Post Trade CAT dealer experience desirable
• High level of customer service skills with the ability to build and maintain successful working relationships
• Strong communication, analytical, and problem-solving skills, with the ability to identify issues, engage stakeholders, and drive effective outcomes
• Demonstrated knowledge and experience with using and implementing Mining Equipment Management principles
• Intermediate computer literacy skills – MS Office, email, Internet based applications and mobile devices
• Knowledge and experience of CAT Diagnostic tools and CAT Information systems is highly desirable

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What We Offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations