Customer Support Assistant

Opal Healthcare; Sydney; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

12% superannuation

EA Penalty Rates

Paid parental leave

Referral bonus $5,000

Job summary

Opal HealthCare is seeking a friendly Customer Support Assistant for Toongabbie Terrace Care Community. You will greet residents, families and visitors, provide admin support and help guests with tours of the community.

The role offers permanent full-time or part-time options, an attractive hourly rate with 12% superannuation, and additional benefits including EA penalty rates and paid parental leave. Join a values-led team focused on care and excellence.

Qualifications

• Experience in administrative, reception or customer service roles.
• Excellent organisation and communication skills.
• Genuine desire to help people and contribute to the community.
• Ability to multitask and work as part of a team.
• Willingness to complete pre‑employment medical, Police check and NDIS Worker Screening.

Responsibilities

• Be the warm and welcoming first point of contact for residents, families and visitors.
• Provide essential administrative support to ensure our care community runs smoothly.
• Assist with guiding prospective residents and families on tours of our community.
• Manage rostering, payroll tasks, and maintain accurate records.
• Work as a key part of a supportive team to deliver exceptional customer service.

Skills

Administrative

Customer service

Communication

Organization

Teamwork

Job description

Job Description

"At Opal HealthCare, we know that companies don't succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role

We're looking for a caring and efficient Customer Support Assistant to be the welcoming face and supportive backbone of our team at Toongabbie Terrace Care Community.

What's on Offer

Location: Toongabbie Terrace Care Community, Toongabbie

Employment Type: Permanent full-time or part-time, Monday to Friday

Remuneration: Attractive hourly rate (DOE) + 12% superannuation

Additional Benefits: EA Penalty Rates & paid parental leave

Why Choose Opal?

• True work-life balance - Stable hours and flexible rosters


• Career development - Start your career with us and access our Opal HealthCare Academy


• Supportive team - Join a values-led environment where you are valued


• Paid parental leave - Industry-leading policy


• $5,000 referral bonuses for bringing a friend onboard


• Sector-leading systems & innovation - The tools to help you succeed

What You'll Do

• Be the warm and welcoming first point of contact for residents, families, and visitors.


• Provide essential administrative support to ensure our care community runs smoothly.


• Assist with guiding prospective residents and families on tours of our beautiful community.


• Manage rostering, payroll tasks, and maintain accurate records.


• Work as a key part of a supportive team to deliver exceptional customer service.

What You'll Need

• Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)


• A friendly, professional manner with exceptional organisation and communication skills


• A genuine desire to help people and make a difference in your community


• The ability to be proactive, work as part of a team, and manage multiple tasks


• Willingness to complete: Pre-employment medical, Police check and NDIS Worker Screening Check

Support with Heart