Customer Support Coordinator (Spare Parts - 4 day work week)

Normet; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

4‑day work week

Hybrid work from home three days

Generous allowance

Job summary

Normet is seeking a Customer Support Coordinator (Spare Parts) to join the team in a hybrid role with a 4-day work week. You will handle enquiries, quotes, and sales orders for spare parts, coordinating with warehouse and procurement to ensure on-time supply.

The role emphasizes fast-paced problem solving, strong relationships, and accurate information. Successful candidates will have ERP experience (D365, SAP, Pronto) and a proactive, ownership-driven approach, with flexibility to work Friday

Qualifications

• Excellent communication and customer service skills with a proactive approach.
• High attention to detail and strong organisational skills.
• Proactive attitude, ownership, and results orientation.
• Experience in customer service, admin, spare parts or internal sales.
• Experience processing purchase and sales orders.
• Familiar with ERP systems (D365, SAP, Pronto) and MS Office.
• Understanding of logistics and procurement in mining/remote environments is advantageous.

Responsibilities

• Build and maintain relationships with customers, technicians and suppliers.
• Be primary contact for spare parts enquiries, lead times, pricing and availability.
• Process customer orders accurately and follow up on quotes and backorders.
• Coordinate with warehouse and procurement on availability, order status, freight and delivery docs.
• Identify, quote, and process spare parts orders in the ERP system (MS D365).
• Collaborate with the team to manage backorders and improve DIFOT performance.

Skills

Customer service

Communication

Organisation

Ownership

ERP systems

Microsoft Office

Tools

MS D365

SAP

Pronto

Job description

Customer Support Coordinator (Spare Parts - 4 day work week)

Join a global leader and become the driving force behind an outstanding customer experience.

We are seeking an energetic and customer-centric Customer Support Coordinator (Spare Parts) to join our spare parts team where you'll enjoy the best of both worlds with a unique 4‑day work week. Working full-time hours from Friday to Monday (6:00am to 4:00pm AWDT), you'll have three days per week working from home and then join the team in our office each Monday. A competitive salary package, including a generous allowance, is on offer.

To support a smooth transition into the role and to set you up for success, you'll spend your first three months working from the office (Monday - Friday) while completing your onboarding, training, and getting to know the team.

As one of our Customer Support Coordinator you will bethe key link between our customers and operations teams. You'll manage enquiries, quotations, and sales orders for spare parts, ensuring exceptional service, accurate information, and on‑time supply every step of the way.

This is a hands‑on, fast‑paced role suited to someone who thrives on problem‑solving and building strong internal and external relationships.

About the Role

As Customer Support Coordinator (Spare Parts), you will:

• Build and maintain strong relationships with customers, technicians, and suppliers.
• Be a primary contact for all customer enquiries regarding spare parts where you'll provide accurate lead times, pricing, and availability.
• Process customer orders accurately and efficiently and follow up on quotes and keep backorders up to date.
• Work with warehouse and procurement to confirm availability and order status as well as coordinating freight, shipping documents, and proof of delivery.
• Identify, quote, and process spare parts orders in the ERP system (MS D365).
• Work closely with the Customer Support Coordinator (Spare Parts) team to proactively manage customer backorders, improve service levels and DIFOT performance, and provide customers with regular updates on outstanding orders.

About You

• Excellent communication and customer service skills, with a proactive and solution‑focused approach.
• High attention to detail and accuracy along with strong organisational skills.
• A proactive attitude and willingness to take ownership.
• Be self-driven and results orientated.
• Previous experience in customer service, administration, spare parts or internal sales.
• Experience in processing purchase and sales orders.
• Collaborative team player, results‑focused, and comfortable in a fast‑paced environment
• Competent in ERP systems (Microsoft Dynamics 365, SAP, Pronto, or similar) and proficient in MS Office applications.
• Understanding of logistics and procurement processes, particularly in mining or remote environments is advantageous.

The successful candidate must have full working rights in Australia, be able to pass a pre-employment medical, and obtain a National Police Clearance before commencement.

Why Join Us?

• Training & Development – access to global programs to help you grow professionally.
• Thrive Employee Benefits Platform – perks, discounts, and cashback incentives to support your wellbeing.
• We Care Engagement Survey – your voice matters, and we take action on what’s important to you.
• Tenure & Team Player Awards – celebrating your contributions and alignment with our values.
• Employee Assistance Program – confidential support for you and your family.

At Normet, we're redefining what underground mining and tunnelling can achieve. As a global leader in mining technology, equipment, construction chemicals and digital solutions, we help our customers operate safer, smarter and more sustainably. We believe our passionate team of 1,800 professionals in over 50 locations in 30 countries, are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

Ready to take the next step?

We thank all applicants for their interest; however only shortlisted candidates will be contacted.

Normet is an equal opportunity employer committed to creating a safe, inclusive, and supportive workplace. We value diversity and welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples.

Come and share your courage to shine with us!

Normet is head-quartered in Finland and is a world-leading, innovative global technology company. We define the future of underground operations in mining, tunnelling, and civil engineering projects, helping our partners increase safety, sustainability, and productivity throughout the lifecycle of their projects.

We manufacture underground equipment and applications and provide aftermarket services, construction chemicals, and rock support products and expertise for customer processes in underground mining and tunnelling as well as for civil construction industries.

Normet employs over 1,800 professionals and operates globally in over 50 locations and 30 countries.

Normet is head-quartered in Finland and is a world-leading, innovative global technology company. We define the future of underground operations in mining, tunnelling, and civil engineering projects, helping our partners increase safety, sustainability, and productivity throughout the lifecycle of their projects.

We manufacture underground equipment and applications and provide aftermarket services, construction chemicals, and rock support products and expertise for customer processes in underground mining and tunnelling as well as for civil construction industries.

Normet employs over 1,800 professionals and operates globally in over 50 locations and 30 countries.

Perks and benefits "Thrive" - Employee Benefits Platform Team Player Awards "WeCare" - Employee Engagement Survey Professional Development "Shine Academy" - Online Learning Platform Long Service Awards

Researching careers? Find all the information and tips you need on career advice.