Technical Service Representative

Sandvik; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

WORK180 Endorsed Employer for Women

Employee Benefits Program (novated Le)

Job summary

Sandvik is seeking a technically minded customer-success professional to drive value for Queensland and Northern Territory metal mining operations, delivering solutions that improve safety, productivity and operational performance. This role combines field service, account management and business development, with regular travel to customer mine sites across the region.

You will engage with engineers, maintenance, operations and procurement teams to understand challenges and deliver practical,

Qualifications

• Experience in technical service, account management, field service, or a mining-related role.
• Background in mining, ground support, industrial products, heavy industry, engineering, trades, or manufacturing.
• Strong business development and account growth experience.
• The ability to confidently discuss technical concepts with customers and operational teams.
• Excellent communication, negotiation, and relationship management skills.
• A proactive and self-driven approach, with the ability to work independently.
• A current driver's licence and the ability to maintain mine site medicals and inductions.
• Strong computer literacy and experience using Microsoft Office applications.

Responsibilities

• Build and strengthen relationships with key customers across Queensland's and Northern Territory's metal mining operations.
• Provide technical advice, product support, and practical solutions that improve safety, productivity, and operational performance.
• Conduct on-site product installations, testing, inspections, and performance evaluations at customer mine sites.
• Identify and convert new business opportunities while growing existing accounts within your territory.
• Partner with site operational, engineering, maintenance, and procurement teams to understand customer challenges and deliver value-added solutions.
• Promote the full product portfolio, identify emerging customer needs, and contribute to new product opportunities.
• Monitor market activity, competitor developments, and customer demand trends to support business growth and territory planning.
• Maintain accurate reporting, forecasting, and customer activity records while ensuring all mine site access requirements remain current.

Job description

Drive Customer Success in Queensland and NT's Metal Mining Industry

Are you a technically minded service professional who thrives on building relationships, solving problems, and being out in the field? This is an opportunity to join a global leader and work directly with some of Queensland's and Northern Territory's largest metal mining operations, delivering solutions that improve safety, productivity, and performance.

We're looking for someone who understands industrial, mining, technical, or heavy industry environments and can confidently engage with engineers, maintenance teams, operational leaders, and procurement stakeholders. The role combines technical expertise, account management, and business development, with regular travel to customer mine sites across Queensland and Northern Territory.

Key responsibilities include

Build and strengthen relationships with key customers across Queensland's and Northern Territory's metal mining operations.

Provide technical advice, product support, and practical solutions that improve safety, productivity, and operational performance.

Conduct on-site product installations, testing, inspections, and performance evaluations at customer mine sites.

Identify and convert new business opportunities while growing existing accounts within your territory.

Partner with site operational, engineering, maintenance, and procurement teams to understand customer challenges and deliver value-added solutions.

Promote the full product portfolio, identify emerging customer needs, and contribute to new product opportunities.

Monitor market activity, competitor developments, and customer demand trends to support business growth and territory planning.

Maintain accurate reporting, forecasting, and customer activity records while ensuring all mine site access requirements remain current.

About You

To be successful, you'll bring a blend of technical capability, commercial awareness, and relationship-building skills. Comfortable working within mining and industrial environments, you'll partner closely with customers to understand their challenges, provide practical solutions, and identify opportunities to grow business and deliver value.

You will ideally have

Experience in technical service, account management, field service, or a mining-related role.

A background in mining, ground support, industrial products, heavy industry, engineering, trades, or manufacturing.

Strong business development and account growth experience.

The ability to confidently discuss technical concepts with customers and operational teams.

Excellent communication, negotiation, and relationship management skills.

A proactive and self-driven approach, with the ability to work independently.

A current driver's licence and the ability to maintain mine site medicals and inductions.

Strong computer literacy and experience using Microsoft Office applications.

Highly regarded

Experience within underground or metal mining operations.

Knowledge of ground support products or mining consumables.

Experience working in customer-facing roles within industrial or mining environments.

About Us

Our products and services prioritize safety and efficiency, supported by a resilient global supply chain and a team of experienced specialists. As a major manufacturer and supplier of ground control solutions for the mining and tunnelling industry, we offer a comprehensive product portfolio and hold a strong market position. We are committed to ongoing development of new technologies aimed at improving project safety and efficiency.

We also provide galvanising and other related services to the mining, civil, marine, commercial, and industrial industries.

Why Sandvik?

Inclusive Culture: We are committed to creating a diverse and inclusive workplace where everyone feels valued. Sandvik is proud to be an EEO employer and a Work180 Endorsed Employer for Women. We are committed to hiring the best person for the role and fostering a diverse and inclusive culture.

Professional Growth

Training and development opportunities, from extensive internal programs to contributions towards external studies.

Company-funded Paid Parental Leave

• We provide gender neutral paid parental leave to support our employees and their families

Comprehensive Employee Benefits Program

• including novated leases, Salary sacrifice Superannuation and a Length of Service Recognition program.

Employee Wellbeing

• Benefit from discounted private health insurance and other perks with leading providers.Access our employer-funded Employee Assistance Program (EAP) for you and your immediate family, and an optional Fitness Passport for you and your family.

To support our strong safety culture, the successful candidate must satisfactorily complete a pre-employment medical assessment and National Police Check prior to commencement.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, reflecting our genuine commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We're passionate about creating a welcoming and supportive environment for all, and we encourage you to explore our policies and employee benefits on the WORK180 website.

Applications Close: 21 September 2026 or prior if ideal candidate is selected

Sandvik Ground Support Australia - Business Area Mining