Customer Support Coordinator (Spare Parts - 4 day work week)

Normet; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

4-day work week

Training & Development

Thrive Benefits Program

Employee Assistance Program

Job summary

Normet in Sydney, Australia, is seeking a Customer Support Coordinator (Spare Parts) to join the global leader in mining technology. The role delivers proactive customer service, manages inquiries, quotations, and spare-parts orders, and partners with warehousing and procurement to ensure on-time supply.

The position operates a four-day week with a hybrid pattern (office Monday; remote Fri-Mon). You will liaise with technicians and suppliers, update backorders, and provide accurate lead times

Qualifications

• Experience in customer service, administration, spare parts or internal sales.
• Experience in processing purchase and sales orders.
• Excellent communication and organisation with a proactive approach.
• Proficiency in ERP systems and MS Office applications.

Responsibilities

• Handle customer enquiries, quotations, and spare parts orders.
• Provide accurate lead times, pricing, and availability for parts.
• Process orders accurately and follow up on quotes/backorders.
• Coordinate freight, shipping documents, and proof of delivery.
• Update backorders and monitor order status with warehouse teams.

Skills

Customer service

Order processing

Logistics coordination

Communication

Problem solving

Tools

MS Dynamics 365

SAP

Pronto

Job description

Customer Support Coordinator (Spare Parts - 4 day work week)

Join a global leader and become the driving force behind an outstanding customer experience.

We are seeking an energetic and customer-centric Customer Support Coordinator (Spare Parts) to join our spare parts team where you'll enjoy the best of both worlds with a unique 4-day work week. Working full-time hours from Friday to Monday (9am to 7pm AEDT), you'll have three days per week working from home and then join the team in our office each Monday. A competitive salary package, including a generous allowance, is on offer.

To support a smooth transition into the role and to set you up for success, you'll spend your first three months working from the office (Monday - Friday) while completing your onboarding, training, and getting to know the team.

As one of our Customer Support Coordinator you will bethe key link between our customers and operations teams. You'll manage enquiries, quotations, and sales orders for spare parts, ensuring exceptional service, accurate information, and on‑time supply every step of the way.

This is a hands‑on, fast‑paced role suited to someone who thrives on problem‑solving and building strong internal and external relationships.

About the Role

As Customer Support Coordinator (Spare Parts), you will:

• Build and maintain strong relationships with customers, technicians, and suppliers.
• Be a primary contact for all customer enquiries regarding spare parts where you'll provide accurate lead times, pricing, and availability.
• Process customer orders accurately and efficiently and follow up on quotes and keep backorders up to date.
• Work with warehouse and procurement to confirm availability and order status as well as coordinating freight, shipping documents, and proof of delivery.
• Identify, quote, and process spare parts orders in the ERP system (MS D365).
• Work closely with the Customer Support Coordinator (Spare Parts) team to proactively manage customer backorders, improve service levels and DIFOT performance, and provide customers with regular updates on outstanding orders.

About You

• Excellent communication and customer service skills, with a proactive and solution‑focused approach.
• High attention to detail and accuracy along with strong organisational skills.
• A proactive attitude and willingness to take ownership.
• Be self-driven and results orientated.
• Previous experience in customer service, administration, spare parts or internal sales.
• Experience in processing purchase and sales orders.
• Collaborative team player, results‑focused, and comfortable in a fast‑paced environment
• Competent in ERP systems (Microsoft Dynamics 365, SAP, Pronto, or similar) and proficient in MS Office applications.
• Understanding of logistics and procurement processes, particularly in mining or remote environments is advantageous.

The successful candidate must have full working rights in Australia, be able to pass a pre‑employment medical, and obtain a National Police Clearance before commencement.

Why Join Us?

• Training & Development – access to global programs to help you grow professionally.
• Thrive Employee Benefits Program– perks, discounts, and cashback incentives to support your wellbeing.
• We Care Engagement Survey – your voice matters, and we take action on what’s important to you.
• Tenure & Team Player Awards – celebrating your contributions and alignment with our values.
• Employee Assistance Program – confidential support for you and your family.

Company Overview

At Normet, we're redefining what underground mining and tunnelling can achieve. As a global leader in mining technology, equipment, construction chemicals and digital solutions, we help our customers operate safer, smarter and more sustainably. We believe our passionate team of 1,800 professionals in over 50 locations in 30 countries, are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

Be the trusted link between our customers and the parts they need to keep moving.

We thank all applicants for their interest; however only shortlisted candidates will be contacted.

Direct candidates applications only – we are not seeking agency representation at this time.

Normet is an equal opportunity employer committed to creating a safe, inclusive, and supportive workplace. We value diversity and welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Are you willing to undergo a pre-employment medical check?
• Do you have a current Police Check (National Police Certificate) for employment?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?