Customer Support Coordinator (Spare Parts)

Normet; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Employee assistance program

Training & development

Job summary

Normet is seeking two Customer Support Coordinators (Spare Parts) in Sydney to serve as the vital link between customers and operations. You will manage enquiries, quotations, and sales orders for spare parts, ensuring accurate information and on-time supply in a fast-paced setting.

You will build strong relationships with customers, technicians, and suppliers, provide lead times, pricing, and availability, and coordinate with warehousing and procurement to confirm status and arrange freight.

Qualifications

• Excellent communication and customer service skills.
• Experience in processing purchase and sales orders.
• Experience in customer service, administration, spare parts or internal sales.
• Competent in ERP systems and MS Office.

Responsibilities

• Build and maintain strong relationships with customers, technicians, and suppliers.
• Provide accurate lead times, pricing, and availability for spare parts.
• Process customer orders accurately and efficiently; follow up on quotes and backorders.
• Coordinate freight, shipping documents, and proof of delivery with warehousing.
• Identify, quote, and process spare parts orders in the ERP system (MS D365).
• Collaborate with the team to manage backorders and improve service levels.

Skills

Customer service

Administration

Spare parts

Order processing

ERP systems

Tools

MS Dynamics 365

SAP

Pronto

MS Office

Job description

Customer Support Coordinator (Spare Parts)

Join a global leader and become the driving force behind an outstanding customer experience.

We are seeking two energetic and customer-centric Customer Support Coordinators (Spare Parts) to be the key link between our customers and operations teams. You'll manage enquiries, quotations, and sales orders for spare parts, ensuring exceptional service, accurate information, and on-time supply every step of the way.

This is a hands‑on, fast‑paced role suited to someone who thrives on problem‑solving and building strong internal and external relationships.

About the Role

As Customer Support Coordinator (Spare Parts), you will:

Build and maintain strong relationships with customers, technicians, and suppliers.

Be a primary contact for all customer enquiries regarding spare parts where you'll provide accurate lead times, pricing, and availability.

Process customer orders accurately and efficiently and follow up on quotes and keep backorders up to date.

Work with warehouse and procurement to confirm availability and order status as well as coordinating freight, shipping documents, and proof of delivery.

Identify, quote, and process spare parts orders in the ERP system (MS D365).

Work closely with the Customer Support Coordinator (Spare Parts) team to proactively manage customer backorders, improve service levels and DIFOT performance, and provide customers with regular updates on outstanding orders.

Support after‑hours enquiries on a rotating roster, an additional allowance is payable for this.

About You

Excellent communication and customer service skills, with a proactive and solution-focused approach.

High attention to detail and accuracy along with strong organisational skills.

A proactive attitude and willingness to take ownership.

Be self-driven and results orientated.

Previous experience in customer service, administration, spare parts or internal sales.

Experience in processing purchase and sales orders.

Collaborative team player, results‑focused, and comfortable in a fast‑paced environment

Competent in ERP systems (Microsoft Dynamics 365, SAP, Pronto, or similar) and proficient in MS Office applications.

Flexible to be part of the after-hours spare parts sales roster (approx 1 weekend every 4-5 weeks).

Understanding of logistics and procurement processes, particularly in mining or remote environments is advantageous.

The successful candidate must have full working rights in Australia, be able to pass a pre-employment medical, and obtain a National Police Clearance before commencement.

Why Join Us?

Employee Assistance Program – confidential support for you and your family.

Supportive Team Culture – a workplace where collaboration and connection thrive.

Training & Development – access to global programs to help you grow professionally.

Free Onsite Parking – making your day just a little easier.

Thrive Employee Benefits Program– perks, discounts, and cashback incentives to support your wellbeing.

We Care Engagement Survey – your voice matters, and we take action on what’s important to you.

Tenure & Team Player Awards – celebrating your contributions and alignment with our values.

At Normet, we're redefining what underground mining and tunnelling can achieve. As a global leader in mining technology, equipment, construction chemicals and digital solutions, we help our customers operate safer, smarter and more sustainably. We believe our passionate team of 1,800 professionals in over 50 locations in 30 countries, are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

We thank all applicants for their interest; however only shortlisted candidates will be contacted.

Direct candidates applications only – we are not seeking agency representation at this time.

Normet is an equal opportunity employer committed to creating a safe, inclusive, and supportive workplace. We value diversity and welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples.

Come and share your courage to shine with us!