Customer Sales and Service Consultant (Outbound)

CareVicinity Pty Ltd; Brisbane; On-site; AUD 34,000 - 48,000; Full time

Job summary

CareVicinity is seeking a Customer Sales and Service Consultant (Outbound) to grow our marketplace by engaging care workers and converting them into active platform users. You will conduct consultative conversations, guide onboarding, and help providers build a sustainable pipeline of work while delivering timely support across phone, email and chat.

The role focuses on high-volume outreach (80+ calls/day) with a clear path to career growth in a fast-growing startup environment in Brisbane.

Qualifications

• Experience in a call centre or high-volume sales environment.
• Ability to hit targets and KPIs.
• Confident in handling objections and influencing outcomes.

Responsibilities

• Own the end-to-end sales journey from enquiry to onboarding and activation.
• Conduct high-volume outbound phone outreach (80+ calls/day) using consultative selling.
• Equip workers with knowledge to navigate the platform for jobs, shifts, and activity.
• Provide prompt, first-line platform support via phone, email and chat.
• Re-engage inactive providers to increase platform adoption and retention.
• Coordinate onboarding with Client Success, Compliance and Accounts teams.
• Maintain provider records and onboarding progress in company systems.
• Identify opportunities to improve worker conversion, engagement and retention.

Skills

Outbound sales

High-volume calls

CRM systems

Microsoft 365

Tools

CRM software

Ticketing systems

Microsoft 365

Job description

Customer Sales and Service Consultant (Outbound)

CareVicinity is a fast-growing start-up platform connecting care workers with people who need support. As we continue to grow, we're investing in AI-powered tools and automation that support our frontline teams by reducing administrative tasks and streamlining day-to-day workflows. Our technology is designed to make work easier, so you can spend more time doing what you do best: deliver exceptional service.

As a Customer Sales and Service Consultant (Outbound) at CareVicinity, you'll play a key role in growing our marketplace by identifying, engaging and converting care workers into active platform users. Through consultative sales conversations, you'll demonstrate the value of CareVicinity, guide providers through onboarding, and help them build a sustainable pipeline of work. You'll also provide technical support as needed, guiding and supporting users through the platform, resolving blockers and answering inbound queries. The role is high-volume and phone-led (80+ calls/day) to hit conversion KPI's.

This Role Is Built for You If You've Worked In…

Sales, call centres, telecommunications, or any high-volume customer engagement environments. If you've thrived in a high-volume sales environment, enjoy building relationships, and love hitting targets while helping people find the right solution, you're exactly who we're after.

What You’ll Do:

• Own the end-to-end sales journey from enquiry through to onboarding and activation.


• Conduct high-volume outbound phone outreach (80+ calls/day) using consultative selling techniques to demonstrate the value of CareVicinity.


• Equip workers with the knowledge and confidence to independently navigate the platform, search for and apply for jobs, lodge shifts, and manage their ongoing activity.


• Provide prompt, first-line platform support and resolve platform enquiries via phone, email and chat.


• Re-engage inactive providers and identify opportunities to increase platform adoption and retention.


• Liaise with Client Success, Compliance and Accounts teams to coordinate onboarding, resolve operational issues and deliver a seamless provider experience.


• Maintain accurate provider records, interactions and onboarding progress within company systems.


• Identify opportunities to improve worker conversion, engagement, platform adoption, retention and overall provider satisfaction.

You’r e Our Kind of Person If You…

• Have worked in a call centre or similar high-volume sales role


• Previous outbound sales experience is highly regarded.


• Enjoy working towards targets and KPIs.


• Can confidently handle objections and influence outcomes.


• Are ambitious and driven to achieve outstanding results and continuously improve.


• Have strong problem-solving abilities, applying sound judgement and critical thinking to navigate complex, sensitive, or evolving situations


• Pick up new systems and technology quickly we'll train you on our platform, but tech confidence helps (Experience in using CRM's, ticketing systems and Microsoft 365 is desired)


• Are ready to step beyond the call centre and into a role with real ownership, variety, and a genuine career path ahead of you

What’s in it for you?

• Real career growth – we're growing quickly, and there's plenty of opportunity to grow with us.


• Fitness Passport – subsidised access to hundreds of gyms, pools and fitness centres across Australia.


• Mental health & wellbeing support and resources.


• Monthly team socials with an early finish to connect and celebrate.


• Birthday leave – take the day to celebrate you.


• Modern Bowen Hills office with easy access to public transport and everything the inner city has to offer.

You’ll need full Australian working rights and a current police check, or be willing to obtain one.