Customer Support Agent

Campus Living Villages; Brisbane; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Birthday leave

Discount program (Flare)

Employee Assistance Program (EAP)

Recognition awards

Total fixed remuneration includessuper

Job summary

Campus Living Villages in Australia is seeking a friendly, resilient front desk professional for a permanent part-time role. You will be the first contact for residents, visitors and prospective customers, delivering high-quality customer service during Sunday and Monday shifts from 9am to 5pm.

You will handle enquiries, manage administration, support room inspections and arrivals/departures, and work with the wider team to ensure a smooth village operation.

Qualifications

• Experience in customer service, reception, hospitality or real estate.
• Able to handle busy periods with professionalism.
• Excellent organisation and attention to detail.
• Ability to learn new systems; StarRez experience highly desirable.
• Flexible to support over the Christmas period.

Responsibilities

• Be the friendly face at the village front desk and deliver exceptional customer service.
• Assist residents and visitors with enquiries, information and support.
• Manage administration, documentation and customer records with accuracy.
• Support room inspections and resident arrivals and departures.
• Navigate unexpected situations with professionalism and judgement.
• Support the wider team to ensure smooth village operations.

Skills

Customer service

Reception

Hospitality

Real estate

Starrez

Tools

Starrez

Job description

Campus Living Villages (CLV) is a leading provider of student accommodation, with more than 20,000 beds owned, managed, or under development across Australia, the UK, and the US. We create quality living environments and vibrant student communities while fostering a workplace culture built on Care, Accountability, Integrity, and Teamwork. Join our supportive and inclusive team and make a positive impact every day.

About the role

We're looking for a friendly, resilient and customer-focused professional who enjoys helping people, thrives in a busy environment and can confidently adapt when no two days look the same. As the first point of contact for residents, visitors and prospective customers, you'll play a key role in creating a positive resident experience while supporting the day-to-day operations of the village. This permanent part-time role is 9am-5pm every Sunday and Monday, offering a varied mix of front desk customer service, administration and operational support responsibilities.

Key Responsibilities

• Be the friendly face of the village front desk, creating positive first impressions and delivering exceptional customer service.
• Assist residents and visitors with enquiries, information and support.
• Manage administration, documentation and customer records with accuracy and attention to detail.
• Support room inspections and resident arrivals and departures.
• Navigate unexpected situations with professionalism, initiative and sound judgement.
• Contribute to the smooth operation of the village by supporting the wider team as needed.

About You

• Previous experience in a customer service, reception, hospitality, accommodation or real estate role.
• Friendly, approachable and confident communicating with people from diverse backgrounds.
• Able to remain calm and professional during busy periods, including managing high volumes of face-to-face enquiries.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Quick to learn new systems and technology – Starrez experience highly desirable
• Resilient, proactive and adaptable, with a practical approach to problem-solving and a willingness to pitch in wherever needed.

Please note: Flexibility to support over the Christmas holiday period is required.

Why apply for this role?

• Have a day off on your birthday on us
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Discount program (Flare) with discounts on every day and big-ticket items
• Employee recognition awards and incentives
• Access to Employee Assistance Program (EAP) with a high focus on employee's wellbeing

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are - as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Only direct applications from candidates will be considered.