Customer Success Specialist - Japanese Fluent

Remote Genie; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Job summary

Cisco Meraki is seeking a Customer Experience - Customer Success Specialist in Brisbane to champion customer adoption and measurable outcomes. You will empower customers by aligning their goals with Meraki capabilities, coordinating across teams to deliver end-to-end solutions and tailored adoption strategies.

The role requires Japanese fluency (English a plus) and a strong foundation in customer success principles.

Qualifications

• Japanese fluency is required; English is a plus.
• Bachelor's degree plus 7 years of related experience, or Master's plus 4 years, or PhD plus 1 year of related experience; professional level certification expected.
• Understanding of Cisco Meraki products and their key features, with ability to explain use cases and simple technical concepts.
• Ability to understand customer businesses and industries and execute technical adoption plans to meet specialised needs.
• Demonstrated ability to build trust with customers and partners and engage primary stakeholders.
• Capability to set basic success metrics for adoption strategies and understand Meraki CX Services Spend & ARR.
• Clear and concise communication of technical concepts and advocacy for customer needs within Cisco.

Responsibilities

• Drive customer adoption across the Meraki platform and help customers understand core features.
• Build and execute high-touch customer adoption strategies with measurable metrics.
• Understand how the Customer Success Adoption Motion and CX services benefit customers and partners.
• Identify and engage primary stakeholders to understand business challenges and objectives.
• Collaborate with internal teams to deliver end-to-end solutions focusing on success planning.
• Define scope of the CSS role and deflect out-of-scope activities.

Skills

Japanese fluency

Customer business understanding

Relationship building

Technical adoption planning

Clear technical communication

Adoption metrics

Education

Bachelor's degree

Master's degree

PhD

CCNP or equivalent certification

Job description

Cisco Meraki is seeking a Customer Experience - Customer Success Specialist in Brisbane to champion customer adoption and measurable outcomes. You will empower customers by aligning their goals with Meraki capabilities, coordinating across teams to deliver end-to-end solutions and tailored adoption strategies.

The role requires Japanese fluency (English a plus) and a strong foundation in customer success principles.