Senior Enterprise Success Manager

Remote Genie; Brisbane; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary & incentives

Training & support

Inclusive culture

Fast-paced environment

Career growth opportunities

Job summary

Cisco Meraki in Brisbane is seeking a Customer Success Specialist to drive adoption of the Meraki platform for high‑value customers. You will act as the primary advocate, align customer goals with Meraki capabilities, and craft tailored adoption strategies.

You will engage key stakeholders, collaborate across teams to deliver end‑to‑end solutions, and define success metrics. Japanese fluency is required, English preferred, and relevant certifications such as CCNP are valued.

Qualifications

• Bachelor's degree plus 7 years of related experience or higher
• Master's degree plus 4 years of related experience or equivalent
• PhD plus 1 year of related experience or equivalent
• Professional level (e.g., CCNP) or equivalent relevant certification expected
• Business Intelligence/analytics experience is a plus

Responsibilities

• Drive customer adoption across the Meraki platform and demonstrate value to end users.
• Build and execute high-touch客户 adoption strategies with measurable metrics.
• Understand how the Customer Success Adoption Motion and CX services benefit customers.
• Identify, engage and build rapport with customers' primary stakeholders to understand business challenges.
• Collaborate with internal teams to deliver end-to-end solutions and enable customer success.
• Clearly define the scope of the CSS role and avoid out-of-scope activities.

Skills

Japanese fluency

English proficiency

CCNP

Analytics

Adoption planning

Education

Bachelor's degree

Master's degree

PhD

Job description

Customer Success Specialist

About Cisco: At Cisco, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free hardworking people to focus on their mission. As the fastest growing cloud‑managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud‑managed IT a reality.

We are looking for an ambitious Customer Success Specialist to join our team to drive greater customer value by bringing Cisco’s best ideas with innovations and capabilities to the highest value customers. The Customer Success Specialist will act as the primary advocate for our customers, championing their success by aligning their goals with Meraki's capabilities.

This role requires a proactive approach to understanding customers’ unique challenges, identifying opportunities for growth, and delivering tailored strategies to ensure they achieve measurable outcomes. By leveraging your expertise in customer engagement, analytics, and technical acumen, you will empower customers to unlock the full potential of the Meraki platform while driving long‑term adoption and loyalty. Your ability to navigate complex organisational environments, build trust, and communicate value will be instrumental in fostering meaningful partnerships and delivering transformational results for our customers.

What You'll Do:

• Driving customer adoption across the Meraki platform, helping customers understand and utilise core features and functionalities that ultimately improves their end user experience.
• Building and executing concurrent high‑touch customer adoption strategies, including setting tangible metrics to track progress and demonstrate value across a moderately‑size portfolio.
• Understanding how the Customer Success Adoption Motion, Customer use cases and Cisco CX services portfolio can benefit customers and partners.
• Identifying, engaging and building rapport with customers’ primary stakeholders to understand their business challenges and objectives.
• Collaborating across internal teams to deliver aligned, end‑to‑end solutions while focussing on success planning and customer enablement.
• Understanding the scope of the CSS role and proactively deflecting out‑of‑scope activities.

Who You Are:

• Japanese fluency is a must. English is a plus.
• Bachelor's degree plus 7 years of related experience, or Master's degree plus 4 years of related experience, or PhD plus 1 year of related experience, or equivalent relevant work experience. Professional level (e.g., CCNP) or equivalent relevant certification expected. Business Intelligence/analytics experience is a plus.
• An understanding of Cisco Meraki products, their key features, and updates, with an ability to explain primary use cases and simple technical concepts.
• An ability to understand customer businesses and industries and execute technical adoption plans to meet their specialised needs.
• A demonstrated ability to build trust with customers and partners and effectively engage primary stakeholders.
• The capability to set basic success metrics for adoption strategies and understand Meraki Portfolio and CX Services Spend & ARR.
• An ability to clearly and concisely convey technical concepts and advocate for customer needs within Cisco.

Why Cisco:

Cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognise that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Hybrid working:

• Two days in the office each week, with Sydney and Brisbane locations available.

Benefits:

• Competitive base salary plus bonuses and incentive programs.
• Comprehensive training and ongoing support.
• Supportive leaders and an inclusive team culture.
• Fun, fast‑paced environment where your contributions are recognised.
• Potential for career growth.

We believe in fostering a diverse and inclusive workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You might be just the right candidate for this or other roles.

Contract Type: Permanent full‑time opportunity.