Network & Telephony Engineer - Cisco Meraki

Leaders; Ryde; On-site; AUD 75,000 - 105,000; Full time

Job summary

Leaders IT is seeking a Cisco Meraki Network Engineer to support Cisco Meraki, voice, and Meraki MV CCTV across a large enterprise environment in Sydney. The role reports to Senior Engineers within the Network & Communications team and focuses on keeping the Cisco Meraki enterprise environment highly available.

You will handle onboarding, site rollouts, and routine administration while working closely with network peers to resolve complex issues and maintain service levels.

Qualifications

• Experience with Cisco Meraki platform, dashboards, monitoring, and configuration.
• Hands-on familiarity with Cisco Webex Calling and user administration is a plus.
• Solid understanding of TCP/IP, VLANs, DHCP, DNS, routing and switching.
• Knowledge of VoIP concepts (SIP, RTP, codecs) and voice quality troubleshooting.
• Desirable: Cisco Meraki or CCNA certification; willingness to obtain related certs.

Responsibilities

• Provide first/second-line support for Cisco Meraki, monitor dashboard and resolve faults.
• Support Meraki MV CCTV platform, monitor camera health and assist with installs.
• Assist with Meraki configuration changes, device onboarding, and site rollouts using templates.
• Perform Cisco voice admin tasks, call routing, and user provisioning in Webex Calling.
• Troubleshoot voice, network, and wireless issues using Meraki tools and packet captures.
• Support switching and wireless infrastructure in BAU operations.

Skills

Cisco Meraki

Webex Calling

Networking fundamentals

VoIP concepts

CCNA

Meraki certification

Job description

Network & Telephony Engineer - Cisco Meraki

About the Company: Our client is a large Australian organisation that is a leader in their field. The work culture is collaborative and supportive of each other. They look after their people and provide some of the best benefits, workspaces, and facilities in the industry.

About the Role: We are seeking a motivated Cisco Meraki Network Engineer to support the day-to-day operation of Cisco Meraki network, Cisco voice and Meraki MV CCTV platform. This is an excellent opportunity for a network engineer to develop hands-on skills across Cisco Meraki, Cisco telephony, and physical security video systems within a large enterprise environment. The role will work closely with, and under the guidance of, Senior Engineers and the wider Network & Communications team, helping maintain high availability of the Cisco enterprise environment.

Responsibilities:

• Provide first and second-line support for the Cisco Meraki platform including monitoring the Meraki Dashboard, responding to alerts, and resolving or escalating faults.
• Support the Cisco Meraki MV CCTV platform, including monitoring camera health and connectivity, assisting with camera installation and relocation.
• Assist with Meraki configuration changes, device onboarding, and site rollouts using approved templates and standard build procedures.
• Perform routine Cisco voice and collaboration administration, including user and phone moves, adds, and changes, and call routing and user provisioning in Webex Calling.
• Investigate and troubleshoot voice, network, and wireless issues using the Meraki Dashboard, RTMT, and packet capture analysis, and upscale complex issues with clear supporting information.
• Support switching and wireless infrastructure as part of BAU operations within the Core Network environment.

Skills and Experience:

• 1-3 years' experience in a network or IT infrastructure support role
• Working knowledge of Cisco Meraki (MV), including Dashboard navigation, monitoring, and configuration
• Foundational understanding of Cisco Collaboration platforms such as Webex Calling; hands-on user administration experience is an advantage
• Good understanding of core networking concepts: TCP/IP, VLANs, DHCP, DNS, routing, and switching
• Understanding of VoIP concepts (SIP, RTP, codecs) and voice quality troubleshooting
• Cisco certification such as CCNA is highly desirable; Cisco Meraki certification (or willingness to obtain it) is advantageous

Peoplebankand Leaders ITare committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.