Remote AI-Enabled Customer Success Agent

Remote Freelance; Queanbeyan-Palerang Regional Council; Hybrid; AUD 52,000 - 75,000; Full time

Job summary

Zanda is hiring a Customer Success Agent to join a fully remote, Australia-based team. You will guide customers from onboarding through long-term success, using AI-powered tools to automate repetitive tasks while applying human empathy and judgment.

We value curiosity, problem-solving and a customer-first mindset as you collaborate with Product, Engineering and Marketing to deliver outstanding support and continuous improvement in a fast-growing healthtech company.

Qualifications

• Experience in customer support, ideally SaaS or software.
• Excellent written and verbal English with clarity, empathy and confidence.
• Ability to investigate issues, ask questions and propose practical solutions.

Responsibilities

• Provide exceptional support via email, phone and video across onboarding, setup and ongoing success.
• Demonstrate product features, guide new customers through onboarding and show value.
• Proactively reach out to customers to improve adoption and retention.
• Investigate customer questions and technical issues, identify root causes and collaborate with Product/Engineering to resolve.
• Support AI-enhanced processes while maintaining human judgment and empathy.

Skills

Customer support

Communication

Problem solving

English proficiency

AI tools

Job description

Zanda is hiring a Customer Success Agent to join a fully remote, Australia-based team. You will guide customers from onboarding through long-term success, using AI-powered tools to automate repetitive tasks while applying human empathy and judgment.

We value curiosity, problem-solving and a customer-first mindset as you collaborate with Product, Engineering and Marketing to deliver outstanding support and continuous improvement in a fast-growing healthtech company.