Customer Success Manager - Saas

Onside; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave policy

Job summary

Onside is growing its customer success team in Melbourne. You will manage a portfolio of mid-market and enterprise agribusinesses, helping them realise Onside's value and embed it into daily on-site workflows.

You will set renewal-ready goals and demonstrate ROI before renewal, prompting retention and upsell through collaboration with the Territory Manager. You will leverage usage data to prioritise actions, build senior stakeholder plans, and ensure customers renew year over year.

Qualifications

• Experience helping mid-market or enterprise B2B SaaS customers realise value.
• A track record of customers who renew year after year.
• Experience lifting adoption across multi-site customers.
• Comfort using health and usage data to set priorities.
• Confidence building success plans with senior stakeholders.

Responsibilities

• Manage a portfolio of mid-market and enterprise agribusinesses and help each one realise the value of Onside.
• Set goals with customers that fit their business and seasons, and help their people and contractors use Onside daily on site.
• Demonstrate return before renewals to drive retention and upsell with the Territory Manager.
• Capture feedback to shape Onside's roadmap and customer success strategy.

Skills

Mid-market B2B SaaS

Renewals & retention

Adoption across multi-site customers

Stakeholder management

Job description

Why we're here

Protect the world's food supply. Ensure every customer gets enough value from Onside that they stay, grow and advocate.

About Onside

Onside is operational intelligence for agriculture. We give agribusinesses one record of every person, property and movement, so when a disease incursion hits or an audit lands, the answer takes seconds instead of weeks.

Our platform manages biosecurity, health and safety, workforce, assets, environment and market access, and every check-in adds to a connected record of agriculture. We’re ranked 38th on the Deloitte Fast 50 (2025) and named to Forbes Asia’s 100 to Watch (2025). With 90,000+ properties mapped and 8M+ visits recorded across Australia, New Zealand and North America, our big goal is 1 billion visits.

Requirements

About the role

You’ll manage a portfolio of mid-market and enterprise agribusinesses and help each one realise the value of Onside. You’ll set goals with them that fit their business and seasons, and help their people and contractors make Onside part of every day on site. Before each renewal, you’ll show them the return.

Customers who see that value renew and recommend us, and that’s the outcome you’ll own. Account health shows you where to step in early. When they’re ready for more, you’ll include the Territory Manager to upsell. The feedback you gather will shape our roadmap.

You’ll bring

• Experience helping mid-market or enterprise B2B SaaS customers realise value
• A track record of customers who renew year after year
• Experience lifting adoption across multi-site customers
• Comfort using health and usage data to set priorities
• Confidence building success plans with senior stakeholders

Who thrives here

You care whether customers succeed and give them the honest answer early. You let the data set your priorities and stay steady when an account wobbles.

Benefits

The way we work

Four days a week in our Melbourne office - we’re office-first on purpose, because the best work happens in the room together. AI tools built into how we work. A connection and capability fund for genuine growth. Strong company rhythms, a fast growth trajectory, and a parental leave policy we’re genuinely proud of.

How we hire

We hire people who’ll grow with us. Along the way you’ll meet the team, complete a short practical task and a couple of interviews. We respect your time and we’ll tell you where you stand at every stage.

Join us to protect the world's food supply.