Customer Success Representative

Klc; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training & development

Client-facing role

Camberwell location

Job summary

Klc in Melbourne is seeking a Client Services Officer to support an existing portfolio of clients and deliver end-to-end service. You will guide onboarding, respond to inquiries and coordinate quotes, ensuring smooth delivery.

In this role you’ll liaise with publishers and suppliers, maintain client records, and support billing while meeting service standards. A stable, full-time opportunity with a local Camberwell base awaits.

Qualifications

• Experience in client service or account coordination.
• Attention to detail and strong communication.
• Organised and able to manage competing priorities.
• Comfortable using CRM or internal systems.
• B2B, subscriptions or professional services experience advantageous.

Responsibilities

• Manage and support a portfolio of existing clients.
• Respond to client enquiries and provide day-to-day service support.
• Assist with onboarding and implementation of new client accounts.
• Prepare accurate quotes and process subscription orders.
• Manage claims and liaise with publishers and suppliers.
• Maintain accurate client and product records in internal systems.
• Ensure service level agreements are met.
• Work with finance on billing, payments and collections.

Skills

Client service experience

Account coordination

CRM systems

Tools

CRM software

Job description

Our client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service.
This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.

Key Responsibilities

• Manage and support a portfolio of existing clients
• Respond to client enquiries and provide day-to-day service support
• Assist with onboarding and implementation of new client accounts
• Prepare accurate quotes and process subscription orders
• Manage claims and liaise with publishers and suppliers
• Maintain accurate client and product records in internal systems
• Ensure service level agreements are met
• Work with finance on billing, payments and collections

About You

• Experience in a client service, customer support or account coordination role
• High attention to detail
• Strong communication skills and attention to detail
• Organised, proactive and able to manage competing priorities
• Confident using CRM or internal systems
• Team-focused with a customer-first mindset
• B2B, subscriptions or professional services experience advantageous

What's on Offer

• Stable full-time ongoing role at least until April with a supportive team
• Training and development provided
• Client-facing role with variety and responsibility
• Convenient Camberwell location