Customer Success Representative

Brilliant Harvest Inc.; Australia; Remote; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Remote-first role

ESOP

Benefits

Job summary

Brilliant Harvest Inc. is seeking a Customer Success Representative to bridge advanced technology and agricultural operations. You’ll be the link between farmers and dealers, helping adoption and training for our conversational AI platform.

You’ll train users, create tutorials, and deliver demos—in-person and online—while gathering field feedback to improve the product and support ongoing growth with key accounts.

Qualifications

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support.
• Ability to relate to dealers and farmers and understand day-to-day realities.
• Excellent communication and presentation skills; confident and approachable.
• Experience leading content creation of tutorials, product videos, or documentation.

Responsibilities

• Serve as a go-to resource for dealer and farmer users—trained and supported and seeing value.
• Help users adopt and expand dealerships’ use of the platform.
• Create release notes, video tutorials, and training content to drive product utilization.
• Deliver product demos and onboarding sessions in person and online.
• Gather feedback from the field to inform product improvements and bugs.
• Collaborate with Product and Sales teams to ensure retention and growth within key accounts.
• Track usage metrics and build strategies to drive deeper engagement.

Skills

Farm equipment dealership experience

Agriculture software knowledge

Ag-tech sales/support

Strong communication

Presentation skills

Training content creation

Tools

Video tutorials creation tools

Documentation tools

Job description

We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture - working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them - and you know how to bridge "software speak" with users to drive adoption.

What You'll Do:

• Serve as a go-to resource for our dealer and farmer users - making sure they’re supported, trained, and seeing value
• Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
• Create release notes, video tutorials, and training content to drive product utilization
• Deliver engaging product demos and onboarding sessions in person and online
• Gather feedback from the field to inform product improvements and capturing of bugs
• Collaborate with Product and Sales teams to ensure retention and growth within key accounts
• Track usage metrics and build strategies to drive deeper engagement

Who You Are:

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
• You relate to both dealers and farmers - and you get the realities of their day-to-day
• Strong communicator and natural presenter - clear, confident, and approachable
• Organized and proactive - you follow through and love seeing customers succeed
• You naturally are good at tech and are excited to help non-tech users get comfortable with itConfident leading the content creation of tutorials, product videos, or documentation with the support of marketing.

Why Join Us?

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
• Remote-first role with a flexible work environment.
• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
• A collaborative culture that values growth, learning, and impact.
• Competitive compensation, ESOP, and benefits.