Customer Success & Multi-Channel Support Officer

Transport for NSW; Burwood; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW in Burwood, NSW, is seeking a permanent full-time customer service professional to deliver high-quality support across phone, live chat, and admin channels.

You will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced, high-volume setting.

Join a diverse team that values empathy, collaboration and service outcomes, with flexible work options and opportunities to grow.

Qualifications

• Customer service, communication and problem-solving skills are essential.
• Ability to resolve enquiries and manage competing priorities.
• Experience in a fast-paced, high-volume environment is beneficial.

Responsibilities

• Provide high-quality customer service across phone, live chat and administrative channels.
• Resolve complex enquiries and process transactions.
• Contribute to continuous improvements to enhance customer experience.

Skills

Customer service

Communication

Problem solving

Job description

Transport for NSW in Burwood, NSW, is seeking a permanent full-time customer service professional to deliver high-quality support across phone, live chat, and admin channels.

You will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced, high-volume setting.

Join a diverse team that values empathy, collaboration and service outcomes, with flexible work options and opportunities to grow.