Shared Services Support Officer - Burwood

Transport for NSW; Burwood; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW in Burwood, NSW, is seeking a permanent full-time customer service professional to deliver high-quality support across phone, live chat, and admin channels.

You will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced, high-volume setting.

Join a diverse team that values empathy, collaboration and service outcomes, with flexible work options and opportunities to grow.

Qualifications

• Customer service, communication and problem-solving skills are essential.
• Ability to resolve enquiries and manage competing priorities.
• Experience in a fast-paced, high-volume environment is beneficial.

Responsibilities

• Provide high-quality customer service across phone, live chat and administrative channels.
• Resolve complex enquiries and process transactions.
• Contribute to continuous improvements to enhance customer experience.

Skills

Customer service

Communication

Problem solving

Job description

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Burwood, NSW, AU, 2134

Job reference number: 110121

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels. This role will see you resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery. You will deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards. For more information on this position and business unit, view the role description and information pack.

About You

Your customer service, communication and problem‑solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.

You're a customer‑focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Work Location

Positions are located in Burwood.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy

Applications close 11:59 PM Sunday 13th September 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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