Shared Services Support Specialist — Customer Care

Transport for NSW; Black Range; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport For NSW in Bega is seeking a customer service professional to join the Projects team. You will support customers via phone, live chat and administrative channels, delivering high-quality service and timely responses.

You will resolve complex enquiries, process transactions and contribute to continuous improvements that enhance customer experience in a fast-paced, high-volume environment while meeting performance targets.

Qualifications

• Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.
• You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Responsibilities

• Provide high-quality customer service across phone, live chat and administrative channels.
• Resolve complex enquiries and process transactions.
• Contribute to continuous improvements that enhance customer experience and service delivery.

Job description

Transport For NSW in Bega is seeking a customer service professional to join the Projects team. You will support customers via phone, live chat and administrative channels, delivering high-quality service and timely responses.

You will resolve complex enquiries, process transactions and contribute to continuous improvements that enhance customer experience in a fast-paced, high-volume environment while meeting performance targets.