Shared Services Support Officer - Bega

Transport for NSW; Black Range; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport For NSW in Bega is seeking a customer service professional to join the Projects team. You will support customers via phone, live chat and administrative channels, delivering high-quality service and timely responses.

You will resolve complex enquiries, process transactions and contribute to continuous improvements that enhance customer experience in a fast-paced, high-volume environment while meeting performance targets.

Qualifications

• Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.
• You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Responsibilities

• Provide high-quality customer service across phone, live chat and administrative channels.
• Resolve complex enquiries and process transactions.
• Contribute to continuous improvements that enhance customer experience and service delivery.

Job description

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Bega, NSW, AU, 2550

Job reference number: 111062

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

In this role, you'll:

Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels.

This role will see you resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery. You will deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards. For more information on this position and business unit, view the role description and information pack.

About You

Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.

You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Work Location

The position is based in Bega.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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