Customer Success Manager for Research Enterprise Software

Dca; Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

ResearchMaster Pty Ltd is a Melbourne-based technology company offering a fully integrated research management system for higher education and research institutions. They seek a Customer Success Manager to act as the voice of the customer, aligning the product with industry trends and expectations, while coordinating client engagements and product launches.

The role emphasizes building deep product knowledge, managing RFx responses, and developing business cases and roadmaps for Research Office

Qualifications

• Minimum 2+ years in a Client Service/Account Management/Customer Success role.
• Proven ability to deliver excellent client account service.
• Experience delivering projects within set timeframes.
• Familiarity with Windows UI design and Microsoft operating systems is desirable.

Responsabilités

• Build and maintain knowledge of ResearchMaster Enterprise (RME) and provide technical leadership for Research Office within ResearchMaster.
• Undertake competitive analysis for RME and awareness of competitor capabilities.
• Own and respond to client and prospect RFx notices as part of the ResearchMaster Client Team.
• Build relationships with RM clients and RM team through communication of product advice and knowledge transfer.
• Coordinate and manage launches of new RME products with promotional plans and channels.
• Prepare business cases and roadmaps for Research Office product changes and enhancements.
• Establish collaborations for new RME products with industry partners.
• Other duties as required.

Connaissances

Communication

Document management

Attention to detail

Autonomy

Active listening

Formation

Relevant tertiary degree or equivalent

Description du poste

ResearchMaster Pty Ltd is a Melbourne-based technology company offering a fully integrated research management system for higher education and research institutions. They seek a Customer Success Manager to act as the voice of the customer, aligning the product with industry trends and expectations, while coordinating client engagements and product launches.

The role emphasizes building deep product knowledge, managing RFx responses, and developing business cases and roadmaps for Research Office