Customer Success Manager - Digital Adoption & Growth

Brandwatch

Melbourne

On-site

AUD 70,000 - 100,000

Full time

3 days ago

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Job summary

Brandwatch in Melbourne, Australia, is seeking a Customer Success Associate to manage a high-volume portfolio of Enterprise and Commercial customers. You will drive value through digital touchpoints, webinars, and guided interventions to boost adoption and retention, while leveraging Planhat and Salesforce to monitor signals and ensure a seamless customer experience.

You’ll partner with Sales, Support, Product, and Marketing to deliver scalable success journeys, optimize playbooks, and help

Qualifications

2–4 years in Customer Success, Account Management, or related SaaS roles.
Experience managing high-volume account portfolios in a scaled/tech-touch model.
Proficient with CRM/CS platforms such as Planhat and Salesforce.

Responsibilities

Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model.
Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption.
Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.