Customer Success Manager

EROAD; Sydney; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

EROAD is seeking a Customer Success Manager to own a portfolio of client relationships in Sydney. You will be the trusted advisor behind each account's success, driving retention and growth while collaborating with Sales, Product, and Finance to resolve issues and identify opportunities.

This role offers a dynamic, high-growth technology environment focused on customer outcomes, continuous learning, and cross-functional teamwork within a global fleet management platform.

Qualifications

• 3+ years in a customer success, customer service or customer-facing account management role.
• Background in technology or SaaS industry.
• Experience with delivery frameworks such as Agile, Scrum, Kanban or similar.
• Familiarity with CRM tools.

Responsabilités

• Own a portfolio of customer accounts and build relationships that last.
• Drive retention and growth across your portfolio.
• Act as the go-to subject matter expert on our products for your customers.
• Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities.
• Report to the Customer Success Team Lead as part of a wider customer success function.

Connaissances

Customer success

Account management

SaaS

Agile/Scrum

Outils

CRM software

Description du poste

Customer Success Manager | Sydney | EROAD

ABOUT THE COMPANY

EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

WHAT YOU'LL DO

This is a customer-facing role where you'll be the trusted advisor behind every account's success.

• Own a portfolio of customer accounts and build relationships that last
• Drive retention and growth across your portfolio
• Act as the go-to subject matter expert on our products for your customers
• Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
• Report to the Customer Success Team Lead as part of a wider customer success function

WHAT YOU NEED

Here’s what will set you up to succeed in this role.

• Around 3 years in a customer success, customer service or customer-facing account management role
• A background in the technology or SaaS industry
• Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
• Familiarity with CRM tools

WHY JOIN

Here’s what you can expect as part of the EROAD team.

• Be part of a high-growth, innovative technology company making a genuine difference for customers
• Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling
• Work alongside a talented and collaborative team
• Competitive benefits package