Customer Success Advocate — AgTech for Autonomous Farming

Tenth Revolution Group; Emerald; On-site; AUD 70,000 - 95,000; Full time

Job summary

SwarmFarm Robotics is seeking a Customer Success Specialist to guide farmers through onboarding, training, and ongoing adoption of autonomous farming systems. You will be the trusted liaison ensuring high standards of customer success and satisfaction.

The role supports on-farm visits and remote sessions, with collaboration across Sales, Product, and Operations to optimize adoption and outcomes for customers.

Qualifications

• Knowledge of precision farming data, GPS systems, and GIS software.
• Understanding of farming systems and agricultural operations.
• Excellent communication and CRM experience.

Responsibilities

• Train customers on SwarmFarm systems, including on-farm visits.
• Conduct one-on-one and group training sessions remotely and on farm.
• Organize mapping and planning activities with farmers.
• Act as the primary customer advocate, addressing issues and needs.
• Support adoption, ROI tracking, and sustainability outcomes for farmers.
• Collaborate with Sales, Product, and Operations to improve processes.
• Maintain accurate records, reports, and insights to improve the customer experience.

Skills

Communication skills

Empathy

CRM experience

Attention to detail

Problem solving

Customer relations

Geospatial awareness

Education

Agribusiness / Agriculture / AgTech degree

Tools

QGIS

GIS software

GPS systems

Job description

SwarmFarm Robotics is seeking a Customer Success Specialist to guide farmers through onboarding, training, and ongoing adoption of autonomous farming systems. You will be the trusted liaison ensuring high standards of customer success and satisfaction.

The role supports on-farm visits and remote sessions, with collaboration across Sales, Product, and Operations to optimize adoption and outcomes for customers.