Customer Success Specialist (SwarmFarm Robotics)

Tenth Revolution Group; Emerald; On-site; AUD 70,000 - 95,000; Full time

Job summary

SwarmFarm Robotics is seeking a Customer Success Specialist to guide farmers through onboarding, training, and ongoing adoption of autonomous farming systems. You will be the trusted liaison ensuring high standards of customer success and satisfaction.

The role supports on-farm visits and remote sessions, with collaboration across Sales, Product, and Operations to optimize adoption and outcomes for customers.

Qualifications

• Knowledge of precision farming data, GPS systems, and GIS software.
• Understanding of farming systems and agricultural operations.
• Excellent communication and CRM experience.

Responsibilities

• Train customers on SwarmFarm systems, including on-farm visits.
• Conduct one-on-one and group training sessions remotely and on farm.
• Organize mapping and planning activities with farmers.
• Act as the primary customer advocate, addressing issues and needs.
• Support adoption, ROI tracking, and sustainability outcomes for farmers.
• Collaborate with Sales, Product, and Operations to improve processes.
• Maintain accurate records, reports, and insights to improve the customer experience.

Skills

Communication skills

Empathy

CRM experience

Attention to detail

Problem solving

Customer relations

Geospatial awareness

Education

Agribusiness / Agriculture / AgTech degree

Tools

QGIS

GIS software

GPS systems

Job description

Customer Success Specialist (SwarmFarm Robotics)

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We are helping them grow their Field Operations team with a Customer Success Specialist who is passionate about supporting farmers and driving adoption of innovative AgTech solutions.

Location: Based near Emerald, with flexibility for candidates from nearby towns and surrounding areas

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We are helping them grow their Field Operations team with a Customer Success Specialist who is passionate about supporting farmers and driving adoption of innovative AgTech solutions.

Location: Based near Emerald, with flexibility for candidates from nearby towns and surrounding areas

About the Role

As a Customer Success Specialist, you will be the champion for SwarmFarm customers, guiding them through the full lifecycle from onboarding and training to ongoing support and adoption. You will be the trusted point of contact, helping farmers get the most out of their autonomous farming systems and ensuring every interaction meets SwarmFarm's high standards for customer success.

Who We're Looking For

The successful candidate could come from a range of backgrounds. This includes any of the following:

• Candidates with general farming or on-farm experience
• Agronomists
• Individuals with knowledge of geospatial tools, QGIS / GIS Software, GPS systems etc
• University graduates with an Agribusiness, Agriculture, or AgTech degree
• Professionals with precision agriculture-related experience

Key Responsibilities

• Train customers on SwarmFarm systems, including doing on-farm visits
• Conduct one-on-one and group training sessions remotely and on farm
• Organize mapping and planning activities with farmers
• Act as the primary customer advocate, addressing issues and championing customer needs internally
• Support adoption, ROI tracking, and sustainability outcomes for farmers
• Collaborate with Sales, Product, and Operations teams to identify opportunities and improve processes
• Maintain accurate records, reports, and insights to continuously improve the customer experience

Skills and Experience

Ideally, you will have some of the following skills and experience:

• Knowledge of precision farming data, GPS systems, and QGIS or other GIS software
• Knowledge of farming systems and agricultural operations
• Strong computer literacy, attention to detail, and good communication skills
• Experience in customer relationship management
• Empathy, sound judgment, and the ability to anticipate customer needs

Why SwarmFarm?

SwarmFarm is driven by three core values:

• It Matters - Making a real difference for farmers and sustainable agriculture
• Get It Done - Solutions-focused and committed to delivering results
• We Win Together - Success is shared across customers, partners, and team members