Customer Solutions Manager - ANZ - Medical Devices

Austcorp; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Global exposure

Job summary

AustCorp Executive in Sydney seeks an experienced Customer Solutions Manager ANZ to lead after-sales service, drive contract revenue and strengthen hospital relationships.

You will partner with national sales, oversee pricing, renewals and profitability, and ensure service agreements deliver value, with SAP and Salesforce experience preferred.

Qualifications

• Proven experience in after-sales management or service leadership within medical devices.
• Experience growing service contract revenue and renewals.
• Five years' experience leading large field-based service teams.
• Strong knowledge of service contracts, pricing, profitability and performance.
• Experience engaging multiple healthcare stakeholders.
• Hands-on experience using SAP and Salesforce.
• Tertiary qualifications in Business/Health studies or related discipline.

Responsibilities

• Drive growth across the ANZ service contract portfolio, identifying new opportunities and maximizing existing customer relationships.
• Manage service contract renewals, pricing strategies, commercial agreements and profitability.
• Analyse contract performance, margins and market trends to identify opportunities for improvement.
• Partner with Customer Solutions Leads to monitor field service performance, KPIs and contractual service delivery.
• Build strong relationships with hospital customers, procurement teams and key decision-makers.
• Support bids, tenders and proposals, ensuring competitive and commercially sound service agreements.
• Work closely with the sales team to promote the value of ongoing servicing, preventative maintenance and equipment lifecycle support.
• Ensure service contracts remain compliant with relevant regulatory, legal and company requirements.

Skills

Service leadership

Commercial acumen

Customer relationships

Field service management

SAP

Salesforce

Education

Tertiary qualifications in Business/Health studies or related discipline

Job description

Sydney, NSW | After Sales & Service Leadership | Global Medical Technology Company

• Take ownership of service contract growth and commercial performance across Australia and New Zealand.
• Join a global leader in surgical technology, endoscopy and advanced medical equipment.
• Combine your technical service leadership background with revenue growth, customer relationships and commercial strategy.
• Enjoy flexible working arrangements, professional development and global career exposure.

THE COMPANY

Our client is a globally recognised medical technology organisation, known for delivering innovative surgical equipment and advanced healthcare solutions to hospitals around the world.

With a strong presence across Australia and New Zealand, the business continues to invest in its people, technology and customer experience.

An exciting opportunity has arisen for an experienced Customer Solutions Manager ANZ to play a key role in developing and growing its after-sales service business.

THE OPPORTUNITY

This is a fantastic opportunity for someone who understands the medical equipment service environment but also enjoys the commercial side of the business.

You will take a leading role in growing service contract revenue, improving profitability, strengthening customer relationships and ensuring service agreements deliver value to both the business and its customers.

Working closely with national sales teams, Customer Solutions Leads and other key stakeholders, you'll help shape the commercial direction of the after-sales business across ANZ.

Key responsibilities include:

• Drive growth across the ANZ service contract portfolio, identifying new opportunities and maximising existing customer relationships.
• Manage service contract renewals, pricing strategies, commercial agreements and profitability.
• Analyse contract performance, margins and market trends to identify opportunities for improvement.
• Partner with Customer Solutions Leads to monitor field service performance, KPIs and contractual service delivery.
• Build strong relationships with hospital customers, procurement teams and key decision-makers.
• Support bids, tenders and proposals, ensuring competitive and commercially sound service agreements.
• Work closely with the sales team to promote the value of ongoing servicing, preventative maintenance and equipment lifecycle support.
• Ensure service contracts remain compliant with relevant regulatory, legal and company requirements.

ABOUT YOU

We're looking for an experienced medical device professional who brings a combination of service leadership, commercial acumen and a genuine understanding of the after-sales environment.

You’ll ideally have:

• Proven experience in after‑sales management, field service management, service operations or commercial service leadership within medical devices.
• Experience growing service contract revenue, managing renewals and negotiating commercial agreements.
• A minimum of five years’ experience leading large field‑based service teams, highly regarded.
• Strong understanding of service contracts, pricing, profitability and operational performance.
• Experience selling and building relationships with multiple stakeholders across the healthcare sector.
• Hands‑on experience using SAP and Salesforce, both essential.
• Tertiary qualifications in Business, Health Studies or a related discipline.
• Strong leadership, communication and stakeholder management skills.

Experience within surgical technology, endoscopy, medical imaging, hospital equipment or other complex medical capital equipment would be particularly relevant.

WHY JOIN?

This is more than a traditional service management opportunity.

You'll have the chance to combine your operational experience with genuine commercial responsibility, helping shape how an established global medical technology business delivers value to its customers long after the initial equipment sale.

What's on offer:

• A senior role with responsibility across Australia and New Zealand.
• The opportunity to influence service contract growth, pricing and commercial performance.
• An established global organisation with a strong reputation in medical technology.
• Exposure to a broad range of stakeholders across sales, service and senior management.
• Flexible working arrangements and employee wellness initiatives.
• Ongoing professional development and opportunities for global exposure.
• A supportive business that values innovation, collaboration and long‑term customer partnerships.