Customer Solutions Commercial Lead

Blackwoods; Sydney; Presencial; AUD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wesfarmers Share Plans

Exclusive team discounts across Blackm

Free OnePass membership

Descripción de la vacante

Blackwoods is seeking a commercially minded leader to drive customer solutions that fuel business growth and strengthen partnerships. You will collaborate across Sales, Category, Supply Chain, Operations, Finance, IT and Customer Care to deliver value and commercial outcomes.

This is a Full-time Permanent opportunity with exposure to strategic initiatives and significant business impact within a dynamic Wesfarmers group environment.

Formación

• 5–8 years experience in a commercial, customer solutions, strategic, consulting, or project leadership role.
• Strong analytical and problem‑solving capabilities.
• Strong commercial acumen with a customer‑first mindset.
• Proven ability to lead complex initiatives with multiple stakeholders.
• Excellent communication, influencing, and relationship building skills.
• Self‑led, proactive approach with the ability to turn ideas into action.

Responsabilidades

• Lead strategic customer solution initiatives from planning through to implementation (incl. spend consolidation, range optimisation and business case development).
• Process large volumes of data to extract key insights and actions.
• Interact with customer stakeholders (procurement, purchasing, inventory planning) to drive action.
• Manage master data across Blackwoods and customers for onboarding and alignment.
• Control data flow between internal teams from initiation to execution (product lifecycle).
• Assess commercial outcomes and recommend actions to improve outcomes for Blackwoods and customers.
• Manage risks, priorities, and project governance to ensure successful delivery.
• Build strong relationships across the business and with key customers.

Conocimientos

Commercial acumen

Analytical thinking

Stakeholder management

Communication

Leadership

Proactive execution

Descripción del empleo

Drive customer growth. Influence strategy. Deliver commercial outcomes.

We're looking for a commercially minded leader to join our team as a Customer Solutions Commercial Manager.

In this role, you'll lead strategic customer solutions that support business growth, strengthen customer partnerships, and deliver meaningful commercial outcomes. Working across Sales, Category, Supply Chain, Operations, Finance, IT, and Customer Care, you'll bring teams together to solve complex challenges and create value for both our customers and the business.

This is a Full-time Permanent opportunity to make a real impact, influence key decisions, and help shape the future of our customer experience.

What you'll be doing:

• Lead strategic customer solution initiatives from planning through to implementation (including spend consolidation, range optimisation and business case development)
• Processing large volumes of data with the ability to analysis and cut through to key insights and actions
• Interact with customer stakeholders including procurement, purchasing, and inventory planning to recommend and drive action
• Managing master data across Blackwoods and the customer to ensure accurate and timely onboarding and ongoing data alignment
• Controlling the data flow between internal teams from initiation to execution (managing the product execution lifecycle)
• Assess the commercial outcomes and recommend actions to improve outcomes for both Blackwoods and our customers (win/win)
• Manage risks, priorities, and project governance to ensure successful delivery
• Build strong relationships across the business and with key customers

What you'll bring:

• 5-8 years experience in a commercial, customer solutions, strategic, consulting, or project leadership role
• Strong analytical and problem-solving capabilities
• Strong commercial acumen and a customer-first mindset
• Proven ability to lead complex initiatives involving multiple stakeholders
• Excellent communication, influencing, and relationship-building skills
• Self-led, proactive approach and the ability to turn ideas into action

What's in it for you?

• Permanent full-time role with competitive incentives and access to Wesfarmers Share Plans
• Exclusive team member discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass membership and discounts from over 400 retail partners
• Health & wellbeing support including fitness benefits, Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family
• Grow your career with ongoing training, development opportunities, and access to career pathways across the wider Wesfarmers Group
• Generous leave benefits including paid parental leave and the option to purchase up to 4 additional weeks of annual leave
• Recognition and rewards through team celebrations, incentive programs, awards, and the opportunity to earn up to $2,000 through our Refer-a-Friend Program
• Onsite parking and the chance to be part of a supportive, collaborative, and values-driven team
• Make a real impact by leading strategic customer projects that drive growth and deliver meaningful business outcomes

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‑employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.