Customer Services Officer - Edinburgh North

Big River Group Pty Ltd; Adelaide; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Professional development

Free onsite parking

Job summary

Big River Group Pty Ltd in Adelaide’s Edinburgh North branch is seeking a motivated Customer Service Officer to join our growing team. You will be the first point of contact for customers, delivering professional service and handling inquiries with a can-do attitude.

Working closely with the Office Manager, you’ll perform filing, data entry, spreadsheet management, invoicing, quotes, and order preparation, while providing reception and sales support as needed.

Qualifications

• Experience in administration or customer service
• Proficiency with MS Office
• Strong reading, writing and numeracy
• Attention to detail and systems mindset
• Professional, courteous customer-first approach
• Reliable, punctual and proactive

Responsibilities

• Filing, data entry, and spreadsheet management
• Handle customer enquiries and provide reception support
• Sales support including invoicing, quotes and orders
• Collaborate with Office Manager and team on tasks

Skills

Customer service

Administration

Microsoft Office

Communication skills

Data entry

Time management

Tools

Microsoft Office Suite

Job description

Description

About Big River Group

Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industries. Established in the early 1900s, we have built a strong reputation as a trusted supplier of building products and a manufacturer of plywood, hardwood flooring, formply, and steel formwork products across Australia and New Zealand.

The Opportunity

An exciting opportunity now exists at our Edinburgh North branch for a highly motivated and enthusiastic Customer Service Officer to join our growing team.

As our Customer Service Officer, you’ll be the first point of contact for customers, providing a professional and positive experience. You’ll bring strong organisational skills, a proactive mindset, and a genuine ‘can do’ attitude to your day-to-day work.

Working closely with the Office Manager, you’ll play a key administrative support role. Your responsibilities will include filing, data entry, spreadsheet management, handling enquiries, and providing general reception and sales support. You will also assist with invoicing, preparing customer quotes and orders, and other ad hoc duties as required.

What You’ll Need

• Previous experience in an administration or customer service role
• Proficiency in Microsoft Office applications
• Sound reading, writing, and numeracy skills
• Strong attention to detail and a systems-oriented mindset
• A professional and courteous manner with a customer-first approach
• Reliable, punctual, and proactive work ethic
• Ability to communicate effectively at all levels
• Excellent verbal and written communication skills
• Capacity to work both independently and collaboratively
• Strong time management and prioritisation skills
• Willingness to learn and adapt quickly to new tasks

What You’ll Receive in Return

• Opportunity to be part of a growing international business
• Ongoing growth and professional development opportunities
• Supportive team environment and excellent working conditions
• Free onsite parking

Our Commitment to Diversity and Inclusion

At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.

Company Overview

Big River Group manufactures a range of construction products including timber and steel formwork, timber flooring, plywood and decorative panels, as well as distributing a broad range of other building products from well-known local and international suppliers, focusing primarily on the commercial and residential, civil and infrastructure construction trade market segments. Big River owns and manages 26 sites across Australia and New Zealand, encompassing Big River Building Trade Centres, Big River Commercial, Timberwood Panels, Plytech and SLQ. Big River provides customers with the security of a full support network, and technical expertise at every stage of the product lifecycle. This is the guarantee of quality and service that Big River has based its 130+ years of success on.