Customer Service Trainee — Full-Time, Certificate in Business

Devonport City Council; Australia; Remote; AUD 42,000 - 52,000; Full time

Benefits offered by this job

National Training Wage

4 weeks annual leave

On-the-job training

Mentoring

Job summary

Devonport City Council is offering a Customer Service Officer – Trainee position in Australia. You will be the first contact for customers, delivering friendly, professional service in person and by phone while supporting reception, basic admin and finance tasks.

The role provides on‑the‑job training toward a Certificate III in Business, with mentoring from a supervisor and trainer, within a respectful, inclusive workplace and opportunities to grow your skills and confidence.

Qualifications

• Commitment to completing a Certificate III in Business.
• Sound literacy and numeracy skills.
• Excellent verbal and written communication skills.
• Ability to deal calmly and professionally with a wide range of customers.
• Basic computer skills and willingness to learn new systems.
• Good time management and ability to prioritise tasks.
• Ability to work effectively as part of a team.
• Reliable.
• Understanding of basic cash handling.
• Ability to obtain a National Police Check.
• Previous customer service or administration experience.
• Driver’s licence.

Responsibilities

• Assist front-line customer service, reception and telephone enquiries.
• Process basic financial transactions and cash handling under supervision.
• Respond to customer requests, enquiries and complaints in a timely and professional manner.
• Record and action customer requests using internal systems.
• Provide general administrative support including data entry, record keeping and file maintenance.
• Work collaboratively with team members and support other operational teams as required.
• Maintain confidentiality and comply with organisational policies and procedures.
• Participate fully in training and successfully complete a Certificate III in Business.

Skills

Reliability

Enthusiasm

Customer service

Administration

Communication

Teamwork

Basic computer skills

Cash handling

Education

Certificate III in Business (BSB30120)

Job description

Devonport City Council is offering a Customer Service Officer – Trainee position in Australia. You will be the first contact for customers, delivering friendly, professional service in person and by phone while supporting reception, basic admin and finance tasks.

The role provides on‑the‑job training toward a Certificate III in Business, with mentoring from a supervisor and trainer, within a respectful, inclusive workplace and opportunities to grow your skills and confidence.