Customer Service Traineeship

Devonport City Council; City of Devonport; On-site; AUD 42,000 - 52,000; Full time

Job summary

Devonport City Council is seeking a friendly, confident individual to join our Customer Service team as a Trainee. You’ll be the first point of contact for residents and visitors, delivering professional, accurate service in person and over the phone.

This role offers on-the-job training with a Certificate III in Business, exposure to reception, basic administrative and financial tasks, and opportunities to grow within a large, customer‑focused organisation.

Qualifications

• Experience delivering front-line customer service.
• Ability to handle reception duties and phone enquiries.
• Must be prepared to sign a training contract and start when selected.

Responsibilities

• Be the first point of contact for customers, delivering friendly, accurate service in person or by phone.
• Support front-line reception, administrative tasks and basic financial duties.

Skills

Front-line customer service

Reception duties

Telephone enquiries

Education

Certificate III in Business

Job description

This role requires someone who is comfortable and confident engaging with the public, both face-to-face and over the phone.

Key responsibilities

• You’ll support day‑to‑day reception, administrative and basic financial tasks, while learning how a large, customer‑focused organisation operates.
• As a Customer Service Officer – Trainee, you’ll be the first point of contact for customers, delivering professional, friendly and accurate service both in person and over the phone.
• Variety, flexibility, and opportunities to grow your skills and confidence

What You’ll Be Doing

• Assist with front‑line customer service, reception and telephone enquiries.

What you need

• If successful, you’ll sign your training contract and be ready to start your new role.
• Driver’s licence

Quick Facts

• Commitment to completing a Certificate III in Business.