Customer Service & Operations Lead (Medical Devices)

Bio-Excel (Australia) Pty Ltd; Sydney; On-site; AUD 80,000 - 85,000; Full time

Job summary

Bio-Excel (Australia) Pty Ltd based in Chipping Norton, NSW, is seeking a detail-oriented Operations Administrator to process daily orders and ensure accurate delivery. The role requires SAP familiarity, strong Excel skills, and clear communication with customers.

The successful candidate will support sales on tenders, manage stock reconciliations, and assist with shipments from our Sydney warehouse. Salary range is $80,000 to $85,000 plus a full FY performance bonus.

Qualifications

• Experience with SAP or similar ERP software essential for order processing and reporting.
• Strong MS Excel knowledge and data handling skills.
• Proficient written and verbal communication; customer service mindset.

Responsibilities

• Process daily orders and ensure accurate item, price, and delivery details.
• Learn product range, pricing, and tender obligations.
• Monitor customer service emails and resolve queries promptly.
• Answer internal and external communications and provide research-backed responses.
• Book freight pickups and manage time-sensitive deliveries.
• Reconcile monthly stock and coordinate with sales to minimise discrepancies.
• Handle inventory transfers and warranty/return processes in SAP.
• Raise RGA and coordinate with team for prompt action.
• Support sales in tenders and contract performance monitoring.
• Assist with event bookings and promotional materials.

Skills

Attention to detail

Written & verbal communication

Team collaboration

Tools

SAP

MS Excel

Job description

Bio-Excel (Australia) Pty Ltd based in Chipping Norton, NSW, is seeking a detail-oriented Operations Administrator to process daily orders and ensure accurate delivery. The role requires SAP familiarity, strong Excel skills, and clear communication with customers.

The successful candidate will support sales on tenders, manage stock reconciliations, and assist with shipments from our Sydney warehouse. Salary range is $80,000 to $85,000 plus a full FY performance bonus.