Customer Service Team Leader

Unique Homestyle Foods; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Unique Homestyle Foods is seeking a Customer Service Team Leader to guide a busy team and ensure excellent service to customers and consumers.

You will coach staff, manage orders and credits, and collaborate with departments to keep stock, deliveries and campaigns running smoothly. The role requires strong leadership, clear communication, precise data entry, and a proactive approach in a fast-paced food environment in Adelaide.

Qualifications

• Proven experience in a customer service or team leader role.
• Excellent verbal and written communication skills.
• Highly accurate data entry and attention to detail.

Responsibilities

• Leading, coaching and supporting team to deliver excellent customer service.
• Processing customer orders accurately and resolving issues promptly.
• Coordinating with internal departments to ensure smooth orders, credits and deliveries.
• Investigating and processing credits.
• Maintaining knowledge of product range and upselling opportunities.
• Managing daily operations including stock, resources and workflow.
• Making friendly cold calls to potential customers in the food industry.
• Supporting other departments to maintain systems and participate in campaigns.

Skills

Leadership

Customer service

Data entry

Phone skills

Team coaching

Communication

Job description

Unique Homestyle Foods is seeking a dedicated and experienced Customer Service Team Leader to join our fast-paced environment. In this role you will be responsible for leading and supporting our team, ensuring excellent customer service to both internal and external stakeholders. Often this is the first point of contact for our customers and consumers, and we take pride on ensuring that every interaction is a courteous, informed and positive experience.

Key responsibilities

Leading, coaching and supporting team members to achieve their goals and deliver excellent customer service

Accurately processing customer orders and resolving any issues in a timely manner

Liaising with other internal departments to ensure orders, credits and deliveries are carried out efficiently and professionally

Investigating and processing credits

Maintaining a strong knowledge and understanding of product range and categories

Providing product recommendations and upselling opportunities

Managing daily operations, including stock, resources and workflow

Making friendly cold calls to potential customers in food industry

Supporting other departments to ensure systems are maintained

Engaging in sales campaigns

About you

Proven experience in a customer service or team leader role, preferably in the food industry

Strong leadership and team management skills

Excellent verbal and written communication skills

Previous customer service experience in food industry

Highly accurate and proficient data entry skills

Exceptional time management and attention to detail abilities

Confident on the phone and comfortable making occasional cold calls

Ability to learn new product ranges and features

Ability to work in a fast-paced environment

Strong problem-solving skills