Customer Experience Lead - Remote, Flexible, Impact-Driven

LiveHire Limited; City Of Stirling; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Wellbeing days

Long service leave pro rata after 3+

Employer superannuation contribution 9

Additional leave options

Job summary

Water Corporation is seeking a Customer Service Team Leader to lead, coach, and inspire a team of customer service professionals in a fast-paced, customer-focused environment. The role emphasizes developing capability, enhancing outcomes, and driving performance through coaching and continuous improvement.

The position offers flexible work options, wellbeing days, and other benefits while maintaining a strong focus on delivering outstanding service and building a high-performing team culture.

Qualifications

• Proven experience leading teams in customer service or contact centre environments.
• Exceptional coaching and leadership skills with focus on capability building.
• Strong communication and change-management abilities.
• Customer-centric mindset with focus on service outcomes.
• Experience analysing performance data and driving improvements.
• Experience supporting outbound campaigns and evaluating performance.

Responsibilities

• Inspire, coach, and mentor a team of consultants to achieve targets.
• Build team capability through coaching, training, and development opportunities.
• Foster a positive, inclusive, high-performing team culture based on accountability.
• Support career growth through development plans and performance conversations.
• Monitor performance, productivity, and quality; provide targeted coaching.

Skills

People leadership

Customer service leadership

Coaching

Performance management

Data-driven decisions

Campaign experience

Job description

Water Corporation is seeking a Customer Service Team Leader to lead, coach, and inspire a team of customer service professionals in a fast-paced, customer-focused environment. The role emphasizes developing capability, enhancing outcomes, and driving performance through coaching and continuous improvement.

The position offers flexible work options, wellbeing days, and other benefits while maintaining a strong focus on delivering outstanding service and building a high-performing team culture.