Customer Service (Sydney)

JustCo; Sydney; On-site; AUD 48,000 - 60,000; Full time

Job summary

JustCo, a leading flexible workspace provider in Asia Pacific, is seeking a friendly, motivated Customer Service Associate in Sydney. You will welcome members and visitors, answer enquiries, handle bookings, and keep our coworking spaces well-presented.

The role involves coordinating events, supporting admin tasks, and working with the team to identify improvements. Strong communication and a positive, service-focused attitude are essential.

Qualifications

• 1 year of experience in customer service or client-facing roles.
• Excellent communication and interpersonal skills with a warm demeanour.
• Strong problem-solving and decision-making abilities.
• Adaptability to thrive in a fast-paced environment.
• Proficient with relevant technology and software; multitask effectively.

Responsibilities

• Provide exceptional front-line customer service to members and visitors.
• Handle enquiries, bookings, and requests in a friendly and efficient manner.
• Ensure coworking spaces are well-maintained and presentable at all times.
• Assist with event coordination and administrative tasks.
• Collaborate with the team to identify and implement process improvements.
• Act as the primary contact for customers and foster strong relationships.

Skills

Customer service

Front-line support

Communication

Interpersonal skills

Problem-solving

Multitasking

Tech proficiency

Tools

CRM software

Job description

JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.

Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering more than 50 coworking centres across eight gateway cities in the region.

JustCo empowers flexible work across our network of high-quality coworking centres in prime locations, seamlessly integrated with technology to enable our members to work from any of our premises. Beyond flexible workspace solutions, we also strive to be the place that works for all individuals and businesses, revolutionising how people work by providing a platform that fosters growth, connections, collaborations and opportunities for our ever-growing JustCo community and beyond.

In this role, you will be responsible for:

• Providing exceptional front-line customer service to all our members and visitors
• Handling enquiries, bookings, and requests in a friendly and efficient manner
• Ensuring the coworking spaces are well-maintained and presentable at all times
• Assisting with event coordination and administrative tasks as required
• Collaborating with the wider team to identify and implement process improvements
• Acting as the primary point of contact for our customers, fostering strong relationships

Prerequisites for the role include:

• 1 years' experience in a customer service or client-facing role, preferably in the office building centre & customer service industry
• Excellent communication and interpersonal skills, with a warm and friendly demeanour
• Strong problem-solving and decision-making abilities to handle inquiries effectively
• Adaptability and flexibility to thrive in a fast-paced, dynamic work environment
• Proficient in using relevant technology and software to deliver high-quality service
• A keen eye for detail and the ability to multitask and prioritise tasks efficiently

Spark your potential at JustCo! We believe work should be energizing and fulfilling. Our company values growth and offers endless possibilities to develop your career and yourself. Join our passionate team and discover a work environment that helps you thrive. This is the place that works for you.