Customer Service Representative

Creativecubesco; City of Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We seek a Customer Service Representative to be the friendly face and operational backbone of our Carlton base, delivering warm service to Members, Visitors, and Clients.

You will work across reception-based operations, supporting onboarding, meeting room services, CRM updates, and event promotions, collaborating with the Space Team and Management to maintain high standards and a welcoming environment

Qualifications

• 2–3 years of experience in customer service.
• University degree preferred.
• Customer service and sales experience are a must.
• Hotel operations or concierge background is a plus.
• Strong self-awareness.
• 2+ years of operational and/or facilities management.
• Demonstrate strong morals, empathy, passion and positive living.
• Strong communication, organisation and project management skills.

Responsabilités

• Ensure efficient daily operations, including centre opening and closing procedures.
• Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs.
• Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers.
• Coordinate new member onboarding, inductions, and offboarding in line with company procedures.
• Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients.
• Support internal and external event promotions, networking sessions, and community activities.
• Maintain accurate records by updating CRMs and company registers.
• Respond to enquiries with hospitality and professionalism.
• Report and follow up maintenance requests and work with building management when required.
• Collaborate with Space Team, Management, and Business Centre Managers to support projects and day-to-day operations.
• Ensure the centre is presented to a high standard.

Connaissances

Customer service

Sales experience

Communication

Organization

Project management

Empathy

Hospitality mindset

Formation

University degree

Outils

CRM software

Description du poste

Job Description

About the Role

As a Customer Service Representative, you will be the friendly face and operational backbone of our Cubes.co spaces. You'll ensure the smooth day-to-day running of the centre while delivering warm, hospitality-led service to Members, Visitors, and Clients.

This role suits someone who is service-driven, highly organised, and passionate about creating outstanding workplace experiences. You will work across reception-based operations and will primarily support our Carlton base. You may support multiple Cubes.co locations across Victoria as needed.

Key Responsibilities

• Ensure efficient daily operations, including centre opening and closing procedures
• Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs
• Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers
• Coordinate new member onboarding, inductions, and offboarding in line with company procedures
• Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients
• Support internal and external event promotions, networking sessions, and community activities
• Maintain accurate records by updating CRMs and company registers
• Respond to enquiries with the highest level of hospitality and professionalism
• Report and follow up maintenance requests and work with building management when required
• Collaborate closely with the Space Team, Management, and Business Centre Managers to support projects and day-to-day operations
• Ensure the centre is always presented to a high standard

What we're looking for

• 2-3 years' experience working in a customer service role
• University graduate preferred
• Customer service and sales experience are a must
• Hotel operations or concierge background is a plus
• Strong self-awareness
• 2 + years of operational and or facilities management
• Demonstrate strong moral values, empathy, passion, career aspirations, and positive living
• Strong communication, organisation and project management skills

About us

Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence. Whether you're a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together.