Customer Service & Store Ops Specialist

Good Guys Group; Western Australia; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Hybrid working

Training & development

Job summary

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a sales-focused culture across our multi-channel environment. Reporting to the Customer Service Manager, you will handle cash, enquiries, stock integrity, and promotional activity, while delivering a consistent, positive customer experience and contributing to profitable sales growth.

Join our team and take part in ongoing training and development, with hybrid working options for eligible roles and

Qualifications

• Customer-focused and service-oriented approach.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Cash handling and tendering transactions.
• Store multi-channel fulfilment and stock integrity.
• Telephone management and enquiries.
• Marketing and promotional activity.
• Contribute to financial performance through inventory management and controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Collaborate as part of a team to deliver a positive store and channel experience.

Skills

Customer Focus

Drives Results

Self‑Awareness

Job description

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a sales-focused culture across our multi-channel environment. Reporting to the Customer Service Manager, you will handle cash, enquiries, stock integrity, and promotional activity, while delivering a consistent, positive customer experience and contributing to profitable sales growth.

Join our team and take part in ongoing training and development, with hybrid working options for eligible roles and