Customer Experience & Store Sales Associate

JB Hi-Fi & The Good Guys; City of West Torrens; Hybrid; AUD 42,000 - 52,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working model

Employee Assistance Program

Job summary

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a sales-focused culture with excellent customer service. You will contribute to fulfilment, merchandising, and a positive store experience.

Reporting to the Customer Service Manager, this role emphasizes customer focus, strong communication, and the ability to work in a dynamic retail environment, with hybrid working for eligible roles.

Qualifications

• Customer-focused service with the customer in mind.
• Ability to work in a busy retail environment.
• Strong communication and teamwork.

Responsibilities

• Deliver store administration and customer service with a focus on sales growth.
• Handle cash and transactions accurately.
• Manage multi-channel fulfilment and stock integrity.
• Answer telephone inquiries and support marketing activities.
• Contribute to financial performance through inventory management.
• Resolve customer complaints and queries promptly.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a sales-focused culture with excellent customer service. You will contribute to fulfilment, merchandising, and a positive store experience.

Reporting to the Customer Service Manager, this role emphasizes customer focus, strong communication, and the ability to work in a dynamic retail environment, with hybrid working for eligible roles.