Customer Service Specialist - Rotational, 24/7 Support

Cubic Corporation; Parramatta; On-site; AUD 45,000 - 65,000; Full time

Job summary

Cubic Corporation seeks a Customer Service Representative to handle inbound calls and emails, deliver accurate and helpful information, and support customers with travel cards and related transactions.

You will join a team focused on quality and customer satisfaction, adhering to Cubic’s policies and KPI targets while maintaining high service standards in a demanding, transit-focused environment.

Qualifications

• Essential: Relevant experience in customer service and ability to handle inquiries efficiently.
• Desirable: Experience in frontline customer contact and KPI-driven environment.
• Strong administration and organizational skills with attention to detail.

Responsibilities

• Answer inbound calls and emails with accurate information and specialised advice.
• Work within a customer-focused team to meet service levels.
• Resolve problems and refer to Team Leader as needed.
• Process customer transactions and travel card administration.

Skills

Customer service

Data entry

Keyboarding

Conflict resolution

Tools

CRM software

Job description

Cubic Corporation seeks a Customer Service Representative to handle inbound calls and emails, deliver accurate and helpful information, and support customers with travel cards and related transactions.

You will join a team focused on quality and customer satisfaction, adhering to Cubic’s policies and KPI targets while maintaining high service standards in a demanding, transit-focused environment.