Transit Customer Experience Specialist

Cubic Defence; Parramatta; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Training & development

Job summary

Cubic Transportation Systems is seeking a Customer Service Representative to join the Customer Operations team in Sydney. You will be the first point of contact for customers, handling inquiries, transactions, and complaints with professionalism and empathy.

You will work in a supportive, high-performing team that keeps the transit network moving and customers satisfied, with training and development opportunities and a competitive salary and benefits package.

Qualifications

• Demonstrated customer service experience and a genuine desire to help others.
• Strong keyboarding and data entry skills; ability to learn new systems quickly.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to follow procedures.
• Availability to work on a rotational roster, including some overnight shifts.

Responsibilities

• Respond to inbound calls and emails with accurate information and advice.
• Process customer transactions and travel card administration.
• Resolve customer issues and complaints, escalating when necessary.
• Adhere to established processes, policies, and KPIs.
• Participate in regular coaching to maintain product and system knowledge.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Rotational roster

Job description

Cubic Transportation Systems is seeking a Customer Service Representative to join the Customer Operations team in Sydney. You will be the first point of contact for customers, handling inquiries, transactions, and complaints with professionalism and empathy.

You will work in a supportive, high-performing team that keeps the transit network moving and customers satisfied, with training and development opportunities and a competitive salary and benefits package.