Customer Services Representative - Cubic Transportation Systems

Cubic Defence; Parramatta; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Training & development

Job summary

Cubic Transportation Systems is seeking a Customer Service Representative to join the Customer Operations team in Sydney. You will be the first point of contact for customers, handling inquiries, transactions, and complaints with professionalism and empathy.

You will work in a supportive, high-performing team that keeps the transit network moving and customers satisfied, with training and development opportunities and a competitive salary and benefits package.

Qualifications

• Demonstrated customer service experience and a genuine desire to help others.
• Strong keyboarding and data entry skills; ability to learn new systems quickly.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to follow procedures.
• Availability to work on a rotational roster, including some overnight shifts.

Responsibilities

• Respond to inbound calls and emails with accurate information and advice.
• Process customer transactions and travel card administration.
• Resolve customer issues and complaints, escalating when necessary.
• Adhere to established processes, policies, and KPIs.
• Participate in regular coaching to maintain product and system knowledge.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Rotational roster

Job description

Customer Services Representative - Cubic Transportation Systems

Cubic Transportation Systems | Sydney, NSW

Customer Service Representative - Multiple Positions

Join a global leader in smart mobility.

At Cubic Transportation Systems (Cubic), we deliver innovative technology solutions that power transportation systems around the world — from smart ticketing to real-time traveller information. We’re looking for motivated and customer-focused individuals to join our Customer Operations team as Customer Service Representatives (CSRs).

About the Role

As a Customer Service Representative, you’ll be the first point of contact for our customers — managing a range of enquiries, transactions, and complaints with professionalism, empathy, and accuracy. You’ll help ensure that every customer interaction reflects our commitment to reliability, innovation, and service excellence.

You’ll work as part of a supportive, high-performing team that keeps our transport network moving and our customers satisfied.

Key Responsibilities

• Respond to inbound calls and emails, providing accurate information and specialised advice
• Process customer transactions and travel card administration efficiently and accurately
• Resolve customer issues and complaints, escalating when necessary
• Adhere to established processes, policies, and key performance indicators (KPIs)
• Participate in regular coaching and training to maintain product and system knowledge
• Model Cubic’s values and demonstrate professionalism in every customer interaction
• Support operational excellence by maintaining compliance with all quality, safety, and HR policies

About You

You’re a natural communicator with a passion for delivering excellent service and a keen eye for detail. You take ownership of your work and thrive in a team environment where quality and accuracy matter.

Essential skills and experience:

• Demonstrated customer service experience and a genuine desire to help others
• Strong keyboarding and data entry skills with the ability to learn new systems quickly
• Excellent communication, interpersonal, and problem-solving skills
• Strong attention to detail and ability to follow procedures
• Availability to work on a rotational roster, including some overnight shifts

Desirable:

• Experience in a call centre or inbound customer service environment
• Experience in the public transport or infrastructure industry
• Familiarity with working in KPI-driven environments

Why Join Cubic?

At Cubic, we value innovation, integrity, and collaboration. You’ll join a company that’s shaping the future of transportation — where your work helps millions of people move more efficiently every day. We offer:

• Comprehensive training and career development opportunities
• Supportive team culture and coaching environment
• Competitive salary and employee benefits
• A role with purpose — helping make everyday journeys easier and smarter

Other Requirements

• Successful completion of a National Police Check prior to employment