Customer Service Specialist – Quarry & Concrete

Aurora Construction Materials; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Aurora Construction Materials is seeking a customer service specialist for our Epping site to handle quarry and concrete product inquiries and orders. You will act as the liaison between customers and operations, focusing on delivering an excellent end-to-end experience.

The role involves processing orders, credit card transactions and supporting the concrete business; some travel to Essendon Fields may be required. Overtime and early shifts form part of the schedule.

Qualifications

• Experience in a high-volume contact centre environment is preferred but not essential.
• Data Entry and Administration skills would be advantageous.
• Experience in the construction materials industry is preferred but not essential.
• No formal qualifications required; all training will be provided on site.

Responsibilities

• Process customer orders and delivery requests.
• Process credit card transactions.
• Support our concrete business with customer service duties (travel to our Essendon Fields head office may be required).
• Overtime: 8–10 hour shifts with flexibility for additional hours when required.
• Shifts typically 6am–5pm Mon to Fri, and 6am–1pm Sat.
• Competitive hourly rate with overtime (penalty rates payable).
• Small and supportive team (not a big call centre).
• Field Office located in Epping (off the Hume Highway).

Skills

High-volume contact centre experience

Data Entry

Administration skills

Construction materials industry

Job description

Aurora Construction Materials is seeking a customer service specialist for our Epping site to handle quarry and concrete product inquiries and orders. You will act as the liaison between customers and operations, focusing on delivering an excellent end-to-end experience.

The role involves processing orders, credit card transactions and supporting the concrete business; some travel to Essendon Fields may be required. Overtime and early shifts form part of the schedule.