Customer Service Officer

Aurora Construction Materials; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Aurora Construction Materials is seeking a customer service specialist for our Epping site to handle quarry and concrete product inquiries and orders. You will act as the liaison between customers and operations, focusing on delivering an excellent end-to-end experience.

The role involves processing orders, credit card transactions and supporting the concrete business; some travel to Essendon Fields may be required. Overtime and early shifts form part of the schedule.

Qualifications

• Experience in a high-volume contact centre environment is preferred but not essential.
• Data Entry and Administration skills would be advantageous.
• Experience in the construction materials industry is preferred but not essential.
• No formal qualifications required; all training will be provided on site.

Responsibilities

• Process customer orders and delivery requests.
• Process credit card transactions.
• Support our concrete business with customer service duties (travel to our Essendon Fields head office may be required).
• Overtime: 8–10 hour shifts with flexibility for additional hours when required.
• Shifts typically 6am–5pm Mon to Fri, and 6am–1pm Sat.
• Competitive hourly rate with overtime (penalty rates payable).
• Small and supportive team (not a big call centre).
• Field Office located in Epping (off the Hume Highway).

Skills

High-volume contact centre experience

Data Entry

Administration skills

Construction materials industry

Job description

An innovative and developing business, Aurora Construction Materials is one of Victoria’s leading producers of crushed rock, aggregates and concrete using predominantly upcycled materials. An exciting opportunity exists for a customer service superstar to be part of our Customer Service Centre team, based at our Epping site.

What you’ll be doing

Our customer service centre handles inbound and outbound queries from customers requiring concrete and quarry products. As the conduit between our customers and our production operations, the goal is to provide an excellent end to end customer experience for all our highly valued customers. Whilst this role will assist with both concrete and quarries, it is predominately focused on quarry enquiries and sales docketing.

Qualifications & experience

Experience in a high-volume contact centre environment is preferred for this role but not essential

Data Entry and Administration skills would be advantageous.

Experience in the construction materials industry is preferred for this role but not essential

No formal qualifications required, all training will be provided on site

Tasks & responsibilities

• Processing customer orders and delivery requests
• Processing credit card transactions
• Supporting our concrete business with customer service duties (travel to our Essendon Fields head office may be required)
• Overtime: We require staff who are able and willing to work (on average) an 8-10 hour shift, with flexibility to work additional hours when required.
• Shifts typically occur during the window of 6am to 5pm Monday to Friday, and 6am to 1pm Saturday.
• Competitive hourly rate with overtime available (penalty rates payable).
• Small and supportive team (not a big call centre).
• Field Office located in Epping (just off the Hume Highway).