Customer Service Officer

Concrete Sales; Melbourne; Presencial; AUD 52.000 - 60.000; Jornada completa

Descripción de la vacante

Concrete Sales in Bayswater VIC is seeking a friendly, detail‑driven Customer Service Advisor to join our growing team. You will take concrete orders over the phone, build strong relationships with customers and suppliers, and help ensure accurate payments and reconciliations.

We value a positive, can‑do attitude and offer a relaxed dress code and a supportive work family culture.

If you are energetic, customer focused and enjoy working in a fast paced environment, apply now.

Formación

• Excellent customer service skills with attention to detail.
• Experience with invoicing and payments.
• Proficient in MS Office, especially Excel.
• Strong communication and interpersonal skills.

Responsabilidades

• Taking concrete orders over the phone with careful attention to order details.
• Providing excellent customer service by developing close relationships with customers and suppliers who partner with us.
• Processing payments and reconciling accounts.

Conocimientos

Customer service

Attention to detail

Adaptability

Communication

Herramientas

Excel

Invoicing software

Descripción del empleo

Concrete Sales has the largest concrete supply network. No other supplier has access to a supply network this big by making one call. We can supply premixed concrete to anyone and do so in South Australia, New South Wales, Queensland and Victoria all based out of our office in Bayswater VIC. We specialise in looking after \"the little guys\" in the industry and the DIY market.

Our culture is a committed work family. We care about each other and our business; one we are immensely proud of.

Being a small business, we pride ourselves on pitching in and supporting our fellow colleagues. If we need to stay back on occasions, we do and we rotate a half Saturday morning shift throughout the entire team; which attracts additional pay.We need you to be flexible! Between Monday - Friday 6.00am - 5.00pm. Our staff have a particular shift however now and then we need to be flexible with each other.

Focus on customers first; be helpful and supportive; communicate openly and honestly; be nimble and flexible; take initiative and work hard; and be passionate and have fun.

What's in it for you?

It is demanding at times, exciting, challenging and above all rewarding. The day is gone in the blink of an eye.

We have a relaxed dress code.

We are a great group of people to work with.

There is always lots of laughs!

We are growing our fabulous little business

We have a brand spanking new office

Situated in Bayswater so great for Eastern Suburbs locals

About you

We are seekinga detail-oriented people person who can and who will enjoy working in our fun loving, passionate customer service team. We love our customers, and we work energetically all day long.Good attention to detail – this must come naturally to you.

Responsibilities

Taking concrete orders over the phone, paying high attention to the details of the order

Providing amazing customer service by developing close relationships with our customers and suppliers; most of whom partner with us on a regular basis

Processing payments and reconciling

Skills

Microsoft Office computer skills including being proficient in Excel

Demonstrated experience with invoicing would be highly regarded

Soft skills: adaptability, enthusiasm, empathy and patience. We need someone who can showthecustomerhow important they are to us and the business by interacting with customer in a super friendly- helpful and positive way.

If you are a passionate people person, we would love to hear from you.