Customer Support Specialist — Tech-Enabled Care

Mable; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Job summary

HomeMade is seeking a Customer Support Specialist to help customers live independently through our tech-enabled care platform. You will report to the Customer Support Team Leader and work with Support Partners to deliver a friendly, high-quality service as customers progress through the HomeMade journey.

The role requires flexibility within Monday to Friday, 7:00am-7:00pm. Full-time, 38 hours per week, with rosters within these hours. Proficiency with Google Suite and Salesforce is expected.

Qualifications

• Customer-focused role delivering high-quality service.
• Comfortable helping customers navigate a tech-enabled platform.

Responsibilities

• Assist customers through the HomeMade journey.
• Collaborate with Support Partners to resolve issues and ensure a friendly experience.

Skills

Customer service

Communication

Tools

Google Suite

Salesforce

Job description

HomeMade is seeking a Customer Support Specialist to help customers live independently through our tech-enabled care platform. You will report to the Customer Support Team Leader and work with Support Partners to deliver a friendly, high-quality service as customers progress through the HomeMade journey.

The role requires flexibility within Monday to Friday, 7:00am-7:00pm. Full-time, 38 hours per week, with rosters within these hours. Proficiency with Google Suite and Salesforce is expected.