Customer Service Specialist

Hitachi Construction Machinery Group; Sydney; Hybrid; AUD 39,000 - 48,000; Full time

Benefits offered by this job

Biannual bonuses

Employee Orange Benefits Program

Health insurance

Employee Assistance Program (EAP)

Job summary

Hitachi Construction Machinery Australia is seeking a Customer Service Specialist for our National Contact Centre in Revesby. You will handle phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.

Training and career progression are emphasized within a supportive, team-focused environment. The role offers a permanent full-time position with a hybrid roster after training, a Tuesday–Saturday schedule, and a competitive hourly rate with

Qualifications

• Availability to work a Tuesday to Saturday roster.
• Excellent written and verbal communication skills.
• Strong computer literacy and willingness to learn new systems.
• A proactive, helpful and positive attitude.
• Ability to work effectively as part of a team in a fast-paced environment.
• Customer service experience would be an advantage but not essential.

Responsibilities

• Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience.
• Assisting with online enquiries via our web portal.
• Collaborate with your team to meet daily goals and resolve customer queries.
• Accurately record customer information and interactions in company databases.

Skills

Excellent communication

Proactive attitude

Team player

Strong computer literacy

Customer service mindset

Tools

CRM software

Job description

Location: Revesby (Free Parking Onsite)

Roster: Tuesday to Saturday

Work Type: Permanent Full-Time

Work Flexibility: Hybrid roster available after completion of training

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

Looking for a role where you can build your career while making a real impact on the customer experience? Join Hitachi's National Contact Centre team in Revesby as a Customer Service Specialist, where you'll play a vital role in supporting customers across Australia. As a key point of contact, you'll assist with phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.

With comprehensive training, ongoing development, and genuine career progression opportunities, this is a great chance to build your skills in a supportive team environment while establishing a long-term career with a globally recognised organisation.

If you enjoy helping people, solving problems, and being part of a team that celebrates success, we'd love to hear from you.

Key Responsibilities Include

• Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience
• Assisting with online enquiries via our web portal
• Collaborate effectively with your team to meet daily goals and resolve customer queries
• Accurately record customer information and interactions in company databases

About You

• Availability to work a Tuesday to Saturday roster
• Excellent written and verbal communication skills
• Strong computer literacy skills and willingness to learn new systems
• A proactive, helpful and positive attitude
• Ability to work effectively as part of a team in a fast-paced environment
• Customer service experience would be an advantage but is not essential
• A desire to build a long-term career in a professional setting

Why Work for Hitachi?

• Competitive hourly rate + earn company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.