Customer Service Specialist — Hybrid, Career Growth

Hitachi Construction Machinery Group; Sydney; Hybride; AUD 39 000 - 48 000; Plein temps

Avantages offerts par ce poste

Biannual bonuses

Employee Orange Benefits Program

Health insurance

Employee Assistance Program (EAP)

Résumé du poste

Hitachi Construction Machinery Australia is seeking a Customer Service Specialist for our National Contact Centre in Revesby. You will handle phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.

Training and career progression are emphasized within a supportive, team-focused environment. The role offers a permanent full-time position with a hybrid roster after training, a Tuesday–Saturday schedule, and a competitive hourly rate with

Qualifications

• Availability to work a Tuesday to Saturday roster.
• Excellent written and verbal communication skills.
• Strong computer literacy and willingness to learn new systems.
• A proactive, helpful and positive attitude.
• Ability to work effectively as part of a team in a fast-paced environment.
• Customer service experience would be an advantage but not essential.

Responsabilités

• Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience.
• Assisting with online enquiries via our web portal.
• Collaborate with your team to meet daily goals and resolve customer queries.
• Accurately record customer information and interactions in company databases.

Connaissances

Excellent communication

Proactive attitude

Team player

Strong computer literacy

Customer service mindset

Outils

CRM software

Description du poste

Hitachi Construction Machinery Australia is seeking a Customer Service Specialist for our National Contact Centre in Revesby. You will handle phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.

Training and career progression are emphasized within a supportive, team-focused environment. The role offers a permanent full-time position with a hybrid roster after training, a Tuesday–Saturday schedule, and a competitive hourly rate with