Customer Service Specialist – Cruise Logistics & Orders

Superior Food Services; Wagga Wagga; Vor Ort; AUD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate

On-site parking

Friendly, supportive team in a fast‑g|

Career progression

12 weeks gender-neutral paid parental

Long-term job security

Generous employee discounts

WHEREFIT discounts

Employee Assistance Program (EAP)

Free on-site parking

Zusammenfassung

Superior Food Services is seeking a Customer Service Representative to join the Wagga Wagga branch on a full-time basis. You will manage end-to-end order processing, review stock availability, coordinate with internal and external stakeholders, and prepare shipping and customs documentation to meet delivery deadlines.

Reporting to the Branch Manager, you will respond to customer enquiries and claims with a focus on resolution, maintain excellent service standards, and support a busy

Qualifikationen

• Prior experience in customer service and sales administration.
• Ability to liaise with internal and external stakeholders.
• Proficient in MS Office and handling orders accurately.

Aufgaben

• Manage end-to-end order processing for customer accounts, including PO entry and stock checks.
• Liaise with internal and external stakeholders and participate in planning meetings.
• Prepare and finalise shipping and customs documentation, including Border Force requirements.
• Issue timely and accurate invoices aligned with cruise schedules and delivery deadlines.
• Respond to customer enquiries and complaints with a focus on resolution and service recovery.
• Remain calm under pressure during peak service periods.
• Understand client needs, delivery timeframes, and cruise industry requirements.

Kenntnisse

Customer service

Sales admin

MS Office

Attention to detail

Communication

Jobbeschreibung

Superior Food Services is seeking a Customer Service Representative to join the Wagga Wagga branch on a full-time basis. You will manage end-to-end order processing, review stock availability, coordinate with internal and external stakeholders, and prepare shipping and customs documentation to meet delivery deadlines.

Reporting to the Branch Manager, you will respond to customer enquiries and claims with a focus on resolution, maintain excellent service standards, and support a busy