Customer Service Representative - Full Time

Superior Food Services; Wagga Wagga; Presencial; AUD 30 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly rate

On-site parking

Friendly, supportive team in a fast‑g|

Career progression

12 weeks gender-neutral paid parental

Long-term job security

Generous employee discounts

WHEREFIT discounts

Employee Assistance Program (EAP)

Free on-site parking

Resumo da oferta

Superior Food Services is seeking a Customer Service Representative to join the Wagga Wagga branch on a full-time basis. You will manage end-to-end order processing, review stock availability, coordinate with internal and external stakeholders, and prepare shipping and customs documentation to meet delivery deadlines.

Reporting to the Branch Manager, you will respond to customer enquiries and claims with a focus on resolution, maintain excellent service standards, and support a busy

Qualificações

• Prior experience in customer service and sales administration.
• Ability to liaise with internal and external stakeholders.
• Proficient in MS Office and handling orders accurately.

Responsabilidades

• Manage end-to-end order processing for customer accounts, including PO entry and stock checks.
• Liaise with internal and external stakeholders and participate in planning meetings.
• Prepare and finalise shipping and customs documentation, including Border Force requirements.
• Issue timely and accurate invoices aligned with cruise schedules and delivery deadlines.
• Respond to customer enquiries and complaints with a focus on resolution and service recovery.
• Remain calm under pressure during peak service periods.
• Understand client needs, delivery timeframes, and cruise industry requirements.

Conhecimentos

Customer service

Sales admin

MS Office

Attention to detail

Communication

Descrição da oferta de emprego

Customer Service Representative - Full Time

Superior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.

Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Wagga Wagga branch

About the role

Reporting directly to the Branch Manager, this full-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers

The role will require the following:

• Manage end-to-end order processing for customer accounts, including accurate entry of purchase orders and reviewing stock availability and substitutions.
• Liaise with internal and external stakeholders, including participation in planning and coordination meetings
• Prepare and finalise all relevant shipping and customs documentation, including Border Force requirements
• Issue timely and accurate invoices in line with cruise schedules and delivery deadlines
• Respond to customer enquiries, complaints, and special requests with a strong focus on resolution and service recovery
• Remain calm and efficient under pressure, particularly during peak service windows and high-volume periods
• Maintain a strong understanding of client needs, delivery timeframes, and operational requirements unique to the cruise industry

All about you:

• Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry.
• Customer orientation and ability to adapt/respond to different types of characters.
• Great attention to detail
• Excellent communication and interpersonal skills with great phone manners.
• Ability to multi-task, prioritise, and manage time effectively.
• Proficient in using MS Office.

What we can offer

• Competitive hourly rate
• A friendly, supportive team in a fast-growing national company
• Genuine career progression?grow your career with us!
• 12 weeks of gender-neutral paid parental leave for primary carers
• Long-term job security in a stable industry
• Generous employee discounts on Superior Food Services products
• Access to WHEREFIT discounts (health, fitness, and wellness perks)
• Employee Assistance Program (EAP)
• Free on-site parking

Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.

The successful candidate will be required to undertake a successful National Police Check.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.

Thanks to those who've applied for this role with us recently we really appreciate your interest. If you've already applied in the last 6 months, you're still in the mix and there's no need to apply again. If this is your first time seeing this opportunity and you're keen to be part of a great team, we'd love to hear from you!