Call Centre Operator Lidcombe, NSW

Complete Office Supplies Pty Limited; Cumberland; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Annual incentive schemes

Appreciation programs

Career development opportunities

Free mental health programs

Onsite parking

Modern onsite gym

Employee discounts

Community charity initiatives

Novated lease for EVs

Job summary

Complete Office Supplies Pty Limited (COS) is expanding its Customer Service team to deliver high-level support to our customer base. You will handle accounts, billing, orders, Live Chat, and feedback while collaborating with other areas to ensure an exceptional customer experience.

We seek candidates with call centre experience, outstanding customer service, strong communication, and CRM proficiency. The role offers a flexible hybrid work arrangement and opportunities for professional

Qualifications

• Experience in customer service or call centre roles.
• Strong communication and relationship-building skills.
• Ability to multi-task and use CRM systems effectively.

Responsibilities

• Respond to general enquiries related to accounts and billing.
• Triaging calls to relevant business areas in a professional manner.
• Manage and process customer orders and Live Chat queries.
• Record and track customer feedback and complaints.
• Assist with administrative tasks as needed.
• Aim to achieve first contact resolution (FCR).

Skills

Customer service

Call centre experience

CRM systems

Communication

Team player

Attention to detail

Multitasking

Tools

CRM software

Omni system

Job description

An exciting opportunity exists to join one of Australia's high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

More about what you'll do

We are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas ofthe business to ensure that the best customer experience is delivered to all internal and external customers.

Key responsibilities include:

• Responding to general enquiries related to accounts, billing, and other customer related enquiries
• Triaging calls to other business areas in a professional and customer service-focused manner
• Manage and process customer orders
• Respond to Live Chat queries promptly
• Record and track customer feedback and complaints
• Assist with various administrative tasks as needed
• Resolve all customer enquiries with the aim to deliver on first contact resolution (FCR)

More about you

To qualify for this role, you must meet the following requirements:

• Previous experience within a call centre environment
• Exceptional customer service skills
• Professional, positive and friendly phone manner
• Excellent communication skills with ability to build strong relationships
• Strong team player with keenness to learn
• High level attention to detail
• Ability to multi-task
• Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

Benefits of working with COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Appreciation Programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you'll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 700 employees located across every State of Australia, COS are leaders in our industry, and we're ready to welcome you onboard!