Call Centre Operator

COS; Cumberland; On-site; AUD 52,000 - 67,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Annual employee incentive schemes

Generous Appreciation Programs

Professional development and ongoing培训

Access to mental health programs

Free onsite parking

Modern onsite gym

Employee discounts on full product rng

Community welfare initiatives

Novated Lease / Salary Sacrifice for e

Job summary

COS is seeking motivated individuals to join our Customer Service team. You will provide the highest level of support to our customer base, working with all areas of the business to ensure an exceptional customer experience.

This role offers a flexible hybrid workplace and opportunities to engage in community initiatives. As part of COS, you’ll join a family-owned Australian business with a strong purpose and a track record of giving back through the Lyone Foundation.

Qualifications

• Experience in a call centre environment is preferred.
• Excellent customer service and communication skills.
• Ability to multi-task and learn new CRM systems.

Responsibilities

• Respond to general enquiries related to accounts, billing, and other customer enquiries.
• Triaging calls to other business areas in a professional and customer service-focused manner.
• Manage and process customer orders.
• Respond to Live Chat queries promptly.
• Record and track customer feedback and complaints.
• Assist with various administrative tasks as needed.
• Resolve all customer enquiries with the aim to deliver first contact resolution (FCR).

Job description

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

More About What You’ll Do

We are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.

Key Responsibilities Include

• Responding to general enquiries related to accounts, billing, and other customer related enquiries
• Triaging calls to other business areas in a professional and customer service-focused manner
• Manage and process customer orders
• Respond to Live Chat queries promptly
• Record and track customer feedback and complaints
• Assist with various administrative tasks as needed
• Resolve all customer enquiries with the aim to deliver on first contact resolution (FCR)

More About You

• Previous experience within a call centre environment
• Exceptional customer service skills
• Professional, positive and friendly phone manner
• Excellent communication skills with ability to build strong relationships
• Strong team player with keenness to learn
• High level attention to detail
• Ability to multi-task
• Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

Benefits Of Working With COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Appreciation Programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More About COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 700 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!