Call Center Operator

COS; Cumberland City Council; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Generous Reward and Recognition programs

Access to free Mental Health programs

Modern onsite gym

Employee discounts on full product range

Job summary

A family-owned office products company in Australia is seeking motivated individuals for their Customer Service team. You will provide the highest level of support to customers, ensuring a great experience through efficient handling of inquiries, orders, and feedback. Ideal candidates have experience in call centers, excellent communication skills, and are team-oriented. Benefits include a flexible hybrid workplace, professional development opportunities, and various employee programs, making this a great chance to join a socially responsible organisation.

Qualifications

• Previous experience in a call centre is essential.
• Professional and positive phone manner is required.
• Ability to build strong relationships with customers.
• Ability to multi-task and use CRM tools confidently.

Responsibilities

• Respond to customer enquiries related to accounts and billing.
• Manage and process customer orders effectively.
• Record customer feedback and complaints to improve service.
• Respond to Live Chat queries promptly.
• Record and track customer feedback and complaints.
• Assist with various administrative tasks as needed.

Skills

Previous experience within a call centre environment

Excellent communication skills

Strong team player

Attention to detail

Ability to multi-task

Strong computer skills

Tools

Omni system

CRM software

Job description

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

More about what you’ll do

We are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.

This role is open to any of our national sites across Australia.

Key responsibilities include:

• Responding to general enquiries related to accounts, billing, and other customer related enquiries
• Triaging calls to other business areas in a professional and customer service-focused manner
• Manage and process customer orders
• Respond to Live Chat queries promptly
• Record and track customer feedback and complaints
• Assist with various administrative tasks as needed

More about you

To qualify for this role, you must meet the following requirements:

• Previous experience within a call centre environment
• Professional, positive and friendly phone manner
• Excellent communication skills with ability to build strong relationships
• Strong team player with keenness to learn
• High level attention to detail
• Ability to multi-task
• Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

Benefits of working with COS

• Flexible hybrid workplace
• Generous Reward and Recognition programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Birthday, Anniversary, Paid Parental Leave and Purchase Leave available
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 700 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!